Job Description

Position Description

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Location Darwin, NT Reports to State Program & Engagement Coordinator NT Employment Term Permanent Employment Type Part time 0.8FTEHours of Work 30.4 hours per week Classification SCHADS Award level 4

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Purpose of the position

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CREATE Foundation is a systems advocate and national consumer body representing children and young people with an out-of-home care experience. CREATE is an organisation that is mission driven, adaptive, and creative in responding to the emergent needs and aspirations of children and young people.

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The Program Facilitator supports the preparation and delivery of CREATE programs and activities for children and young people with a care experience within the State. Working as part of the State Programs team, the role collaborates closely with colleagues to deliver trauma-informed programs that support children and young people to connect and share their voices in safe, inclusive and empowering environments.

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The role is also responsible for maintaining relationships across the out-of-home care sector to promote membership of clubCREATE and support engagement in CREATE activities and events. This includes connecting with government, case workers, and non-government agencies, and supporting young people to participate in opportunities such as presentations, panels, meetings and interview panels.

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This role requires an understanding of trauma-informed practice and issues facing children and young people with a care experience, alongside highly developed communication and interpersonal skills and strong organisational and administrative capability.

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Key responsibilities

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Program Coordination and Delivery

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- Prepare for, coordinate and facilitate programs, activities and events for children and young people with a care experience.
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- Complete administration required for successful program delivery including completion of risk assessments, individual needs forms and consent forms.
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- Use digital tools and platforms, including social media, email communications and databases, to promote activities, encourage participation, and support program delivery.
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- Create safe, inclusive and empowering spaces that encourage participation. Support young people to participate in opportunities to have a voice, including presentations, meetings, panels and interview panels as required.
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Relationship Management and Engagement

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- Develop and maintain culturally safe and appropriate relationships with children and young people through face-to-face engagement, phone, email and online platforms.
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- Communicate effectively and respectfully with children and young people to ensure they are connected to CREATE, informed and supported to have a voice, recognising them as experts by experience.
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- Maintain positive relationships with carers, sector partners and stakeholders to promote participation in workshops and clubCREATE membership.
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- Work collaboratively with CREATE colleagues to support consistent program delivery and shared learning.
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Data Collection, Reporting and Administration

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- Collect and record accurate data on participation and attendance from programs and activities.
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- Facilitate the collection of feedback and evaluations from participating young people.
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- Maintain accurate records in CREATE databases, including contact and communication with children and young people, program participation, and program activity and outcomes.
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- Support the preparation of reporting requirements by contributing participation data and program updates for funding and sponsorship agreements, progress updates, and annual reporting.
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- Assist with general administration tasks related to program delivery, including invitations, RSVPs, logistics and materials.
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Organisational Citizenship and Compliance

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- Demonstrate a strong commitment to CREATE's Mission, Vision and Core Principles.
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- Operate in line with organisational policies, procedures and practice guides.
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- Adhere to National Principles for Child Safe Organisations and apply a trauma-informed approach at all times.
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- Actively seek to understand, represent and support CREATE's vision, strategic direction and organisational position to all stakeholders, internally and externally.
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- Maintain confidentiality, professionalism and integrity in all interactions.
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- Contribute positively to team culture and a safe working environment.
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- Participate in national CREATE initiatives, projects and events.
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- Undertake other reasonable duties consistent with the scope and responsibilities of the role.
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Key Relationships

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Internal

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- Reports to State Program & Engagement Coordinator
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- Collaborates with all other CREATE staff within the specific state office
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- Collaborates with the CREATE National team
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External

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- Children and young people in care
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- State Department responsible for child safety/protection
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- Out-of-Home care sector partners, agencies, and other NGOs as appropriate
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- Suppliers and contractors as relevant to the role
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Key Result Areas

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- Effective delivery of events, activities and programs according to CREATE expectations and procedures.
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- Demonstrated ability to work in a culturally sensitive and inclusive manner, and respectfully engage with children and young people in care, including those from First Nations backgrounds and all cultures.
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- Effective adherence to, and facilitation of, the National Child Safe Standards, including ensuring a culturally safe, inclusive and trauma-informed approach to engagement.
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- Effective communication with children and young people.
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- Accurate recording of data and data cleansing, including accurate recording of programmatic activity on CREATE databases.
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- Positive contribution to CREATE's organisational culture and reputation.
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Skills and Knowledge

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- Sound knowledge of community-based program delivery, with a focus on engagement for children and young people with a care experience.
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- Understanding of trauma-informed practice and issues facing children and young people with a care experience.
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- Sound understanding of culturally safe engagement, particularly when working with diverse communities and First Nations peoples.
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- Ability to work within the National Principles for Child Protected Organisations, including knowledge of organisational policies, program objectives and child safety requirements relevant to social and community services environments.
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- Strong skills in planning, organising and coordinating workshops, events and program activities to achieve agreed outcomes within set timeframes.
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- Confidence using digital tools and platforms, including databases, email communications and social media, to promote programs, encourage participation, manage information and support engagement outcomes.
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- Strong organisational and time management skills, including the ability to manage workload, meet deadlines, work autonomously and show initiative.
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- Ability to collect, manage and interpret participation data, feedback and records to support reporting and continuous improvement.
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Qualifications, Licences and Experience

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- Relevant experience within the sector or a similar field and/or Tertiary qualifications in Social Science, Community Services, Event Management, Youth Work or a related field.
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- Current employment level Working with Children Check (State Specific).
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- Full working rights within Australia.
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- Experience working with children and young people, particularly those with a care experience or from vulnerable backgrounds.
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- Experience contributing to program planning, coordination and delivery within a funded or projectbased environment.
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- Experience using databases and digital platforms, including email communications or social media, to promote activities, manage participation and record program outcomes.
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- Ability to work under general direction while exercising initiative, judgement and responsibility for program outcomes.
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- Strong interpersonal skills, with the ability to build respectful, culturally safe relationships with children and young people, colleagues and external stakeholders.
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- Ability to manage competing priorities, set outcomes and adapt work methods where required to meet program objectives.
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- Confidence facilitating group activities and creative workshops in a protected, inclusive and engaging manner.
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- Ability to work collaboratively as part of a team, while also operating autonomously within agreed objectives and budgets.
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- Strong administrative and organisational capability, including accurate record-keeping, reporting and coordination of program logistics.
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- Commitment to CREATE's values, child safety, ethical practice and positive team culture.
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Extent of Authority

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- Required to set outcomes within defined constraints.
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- Provides advice and support within their area of responsibility.
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- Freedom to act governed by clear objectives and/or budget constraints which may involve the contribution of knowledge in establishing procedures within the clear objectives and/or budget constraints where there are no defined established practices.
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- Solutions to problems generally found in precedents, guidelines or instructions.
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- Assistance is usually available from the State Program and Engagement Coordinator and CREATE Management.
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Selection Criteria

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1. Experience and/or relevant qualification in Social Science, Community Services, Event Management or a related field, or equivalent practical experience.

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2. Demonstrated experience working with children and young people, particularly those with a care experience or from vulnerable backgrounds, using a trauma-informed approach.

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3. Ability to coordinate and facilitate programs, workshops or events for children and young people, including a demonstrated ability to work within the National Principles for Child Safe Organisations.

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4. Strong interpersonal and communication skills, with the ability to engage respectfully and effectively with children, young people, and diverse groups, including First Nations peoples and communities, in a culturally safe manner.

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5. Well-developed organisational and administrative skills, including the ability to manage competing priorities, meet deadlines, and accurately record and report information using databases and IT systems.

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6. Ability to work both collaboratively and autonomously, exercising initiative and judgement while operating within organisational policies and program objectives.

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CREATE recognises that the relevant skills, knowledge and capability for this role may be gained through lived experience, cultural knowledge, community involvement and non-formal pathways, and encourages applicants to outline these against the selection criteria where relevant.

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Commitment to inclusion and cultural knowledge

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CREATE Foundation strongly encourages applications from Aboriginal and Torres Strait Islander peoples and applicants with lived experience of Out of Home Care.

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We recognise the deep value of cultural knowledge, lived experience and community connection, particularly in roles that support children and young people with a care experience. Cultural knowledge and lived experience are highly valued by CREATE and will be considered alongside formal qualifications and work experience.

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Why work with us?

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We don't just talk about making a difference - we live it. Our team is:

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- purpose-driven
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- and we value collaboration.
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We know that great work happens when people feel supported, included, and inspired. That's why we invest in our people and strive to create a workplace where everyone can thrive.

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For more information on joining the CREATE team, including salary packaging, additional leave and other perks, visit https://create.org.au/join-our-team/

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About us

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CREATE Foundation is the national consumer body for children and young people with an out-of-home care experience. We support children and young people from 0-25 who are currently in, or have experience in foster care, kinship care, permanent care or residential care.

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Our Vision: That all children and young people with a care experience reach their full potential.

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Our Mission: To create a better life for children and young people in care.To do this we

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Connect children and young people to each other, CREATE and their community

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Empower children and young people to build self-confidence, self-esteem, and skills that enable them to have a voice and be heard

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Change the systems impacting children and young people, in consultation with them, through advocacy to improve policies, practices and services and increase community awareness.

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📌 Program Facilitator, permanent part time - Darwin, NT (Darwin City)
🏢 CREATE Foundation
📍 Darwin City