At Philip Morris International (PMI), we're transforming our business to deliver a smoke-free future. As part of this journey, we're looking for a Manager Key Accounts to drive commercial performance across some of Australia's most important retail customers.

This is a unique opportunity to combine commercial analytics, strategic account management, and customer partnership , working with leading national retailers to deliver sustainable growth across volume, revenue, share, and portfolio objectives.

The role is responsible for the end-to-end management of customer relationships, account performance, pricing execution, and commercial planning, while partnering cross-functionally to deliver impactful business outcomes.

What You'll Be Doing

Lead Key Account Growth

- Own the end-to-end management of assigned customer accounts and their performance.
- Develop and execute account plans aligned with channel objectives and business priorities.
- Build strong customer relationships and become a trusted commercial partner.
- Support the execution of portfolio strategies and customer activation plans.
- Deliver sustainable growth across revenue, volume, and market share.

Drive Commercial Performance

- Manage key commercial negotiations including trading terms, margin structures and pricing initiatives.
- Identify opportunities to improve account profitability and business performance.
- Analyse category, customer, and market trends to inform commercial decisions.
- Contribute to pricing and forecasting processes that support business targets.

Turn Data Into Action

- Use data and insights to identify opportunities, risks, and performance drivers.
- Provide recommendations that influence customer and internal decision‑making.
- Develop account reviews and performance updates for internal and external stakeholders.




- Leverage advanced Excel skills and analytical tools to support planning, forecasting, and business reviews.
- Monitor competitor activity and market dynamics to uncover growth opportunities.

Build Strong Partnerships

- Develop relationships with customer buying, category, and commercial teams.
- Collaborate closely with Pricing, Finance, Portfolio, Deployment, Legal, and External Affairs teams.
- Align multiple stakeholders around common objectives and commercial priorities.
- Lead regular business reviews and planning discussions with customers.

We're Looking For

- Experience working within a national retailer category buying team will be highly regarded, with prior experience as a Buyer considered a significant advantage.
- 2-5 years' experience in Retail, FMCG, category management, commercial, sales, insights, or account management roles.
- Proven ability to analyse data and translate insights into actionable recommendations leveraging advanced Excel skills and confidence working with large datasets.
- Strong stakeholder management and relationship‑building skills.
- Strong communication and presentation skills, with the ability to influence internal and external stakeholders.
- A proactive and results‑oriented approach, combined with solid problem‑solving capabilities.
- The ability to balance analytical thinking with customer relationship management.

Why Join PMI?

- Competitive salary package and comprehensive benefits.
- Strong career development opportunities, both locally and globally.
- Exposure to some of Australia's most strategic retail customers.
- Opportunity to work at the intersection of commercial strategy, analytics, and customer partnership.
- The opportunity to play a meaningful role in PMI's smoke‑free transformation.

If you're commercially minded, analytically driven, and passionate about turning insights into business results, we'd love to hear from you.

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📌 Manager Key Accounts (Melbourne)
🏢 Philip Morris International
📍 Melbourne