Job Description

Embrace Community Care is seeking a dedicated and motivated Accommodation Manager to join our team and oversee our NDIS accommodation services across the Hunter Region. This is an exciting opportunity for a people-focused leader who is passionate about supporting people with disability and ensuring high-quality, person-centred services.

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About the Role

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As Accommodation Manager, you will oversee the day-to-day operations of our accommodation services, supporting participants, Team Leaders and support teams to ensure safe, compliant and high-quality service delivery.

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Key Responsibilities

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- Overseeing the daily operations of NDIS accommodation services.
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- Supporting Team Leaders and support teams to achieve high-quality service delivery.
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- Ensuring services meet NDIS Practice Standards, Quality Indicators and organisational requirements.
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- Promoting person-centred support and positive outcomes for participants.
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- Ensuring all participant and service documentation is accurate, current and completed within required timeframes, including progress notes, incident reports, risk assessments, care plans, service agreements and other required records.
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- Ensuring monthly reporting, site audits, compliance checks and outstanding actions are completed and appropriately followed up.
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- Maintaining a strong understanding of NDIS Practice Standards, Quality Indicators and NDIS Quality and Safeguards Commission requirements, including incident management and reportable incidents.
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- Ensuring services remain audit-ready and proactively identifying and addressing compliance gaps.
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- Managing staffing, rosters and operational requirements.
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- Building strong relationships with participants, families, staff and key stakeholders.
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- Monitoring incidents, risks,



complaints and service improvement activities.
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- Conducting regular visits to accommodation sites across the Hunter Region.
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- Identifying operational issues and implementing effective solutions.
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- Supporting a positive, secure and inclusive environment.
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- Promoting participant choice, dignity, independence, dignity of risk and person-centred practice.
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About You

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- Has strong leadership and communication skills.
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- Is organised, proactive and solution-focused.
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- Can confidently manage teams and operational responsibilities.
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- Has a strong understanding of compliance, quality and documentation requirements.
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- Understands NDIS Practice Standards and the requirements of the NDIS Quality and Safeguards Commission.
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- Is passionate about supporting people with disability.
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- Understands the importance of participant choice, dignity, independence, dignity of risk and person-centred practice.
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- Can build positive relationships with participants, families, staff and stakeholders.
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- Can work independently while contributing to a team-oriented leadership team.
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- Is willing to travel across Newcastle and the Hunter Region as required.
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Experience in the NDIS or disability sector is desirable, but we welcome applicants with strong leadership and people-management skills who are passionate about making a difference.

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Why Join Embrace Community Care?

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- Permanent full time position.
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- Monday to Friday.
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- Leadership opportunity within a growing NDIS provider.
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- Supportive and collaborative team environment.
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- Opportunity to make a meaningful difference in participants' lives.
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- Professional development and career growth opportunities.
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Applications close Monday, 14 September 2026.

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📌 Accommodation Manager - Hunter Region (New South Wales)
🏢 Embrace Community Care
📍 New South Wales