Job Description

Festo is a global leader in automation technology, driving innovation in factory and process automation for over 50 years. Our strength lies in cutting-edge pneumatic and electric solutions, combined with world-class industrial training and education programs. We are passionate about helping our customers improve performance through smart, efficient automation.

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About the Role

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We are seeking a skilled Technical Service Engineer to provide expert pre- and post-sales support to both internal teams and customers. You will deliver high-quality remote technical consulting, troubleshoot complex issues, and occasionally support customers in office.

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This role acts as a key link between local operations and our global Technical Support HQ, ensuring fast, effective resolution of technical queries and challenges.

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Key Responsibilities

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- Respond to technical enquiries within agreed service levels
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- Provide remote technical support and consultancy on Festo products and systems
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- Diagnose faults, perform root cause analysis, and implement solutions
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- Support product selection, sizing (dimensioning), and application design
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- Develop and test customer applications, including programming and simulations
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- Deliver service support remotely and on-site as required
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- Document and report service activities and outcomes
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- Contribute to continuous improvement through feedback and process enhancements
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- Share technical expertise through training, documentation, and demonstrations
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- Escalate complex issues to HQ or Application Engineering where required
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About You

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Qualifications

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- Bachelor's degree in Mechatronics, Electrical Engineering, or similar (essential)
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Experience & Skills

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- 3-4+ years' experience in a similar technical or automation role
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- Strong knowledge of control systems and PLC programming
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- Experience with sensors, servo systems, motor controllers, and remote I/O
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- Solid understanding of pneumatics, compressed air systems, and energy efficiency
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- Customer-focused with strong communication and problem-solving skills
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- Ability to work independently and manage competing priorities
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Working Relationships

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- Works closely with Application Engineering, Shared Services, and Technical Support HQ (global)
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What We Offer

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- Competitive salary with incentive opportunities
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- Laptop, mobile, and home office setup support
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- A collaborative, innovative, and supportive team environment
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- Opportunities for professional growth within a global organisation
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Applicants who applied for this position during the previous recruitment process have already been considered and do not need to submit a new application.

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📌 Technical Service Engineer (Victoria)
🏢 Festo Australia
📍 Victoria