Job Description

Customer Service Advisor

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Full-Time | Hybrid Working | North Sydney

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Are you passionate about delivering exceptional customer service and making a positive impact on the environment? We are partnering with an innovative organisation that plays a key role in supporting sustainability initiatives across Australia and is looking for a Customer Service Advisor to join its collaborative Contact Centre team.

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Key responsibilities include:

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- Managing inbound customer enquiries via phone and email
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- Investigating and resolving customer issues and complaints
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- Providing accurate information and support to customers and business partners
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- Maintaining customer records and case notes within ticketing systems
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- Contributing to knowledge-sharing and process improvement initiatives
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- Working collaboratively within a team-focused contact centre environment
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About You

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- Previous contact centre experience handling inbound calls and email enquiries
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- Experience using ticketing systems or CRM platforms such as Zendesk, ServiceNow, Salesforce, or similar
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- Excellent verbal and written communication skills
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- Robust problem-solving abilities and a proactive approach to customer service
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- The ability to work independently and manage competing priorities
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- Resilience and confidence in handling complex enquiries and customer complaints
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- A genuine passion for delivering positive customer outcomes
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Working Arrangements

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- Permanent full-time position (38 hours per week)
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- Hybrid working model
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- Dedicated home office setup required, including reliable internet connection
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- Attendance at the North Sydney office at least once per fortnight and as required for training and team events
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- Rotating roster across Monday to Sunday
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Why Apply?

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- Join a purpose-led organisation making a meaningful environmental impact
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- Collaborative, supportive, and inclusive team culture
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- Hybrid and flexible working arrangements
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- Ongoing learning and career development opportunities
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- Modern office location close to public transport
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If you thrive in a fast-paced customer service environment and enjoy helping people while contributing to a greater purpose, we'd love to hear from you.

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📌 Customer Service Advisor (New South Wales)
🏢 Futureyou
📍 New South Wales