Job Description

DUTIES AND RESPONSIBILITIES

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- Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
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- Advises guests of waiting time (during reservation periods).
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- Responsible for assisting and facilitating the restaurant seating and reservation system.
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- Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
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- Ala carte environment: seats guest and presents menus.
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- Answers telephones and takes reservations.
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- Verifies reservations and complimentaries, if applicable.
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- Receives payment from casino guests in a prompt and courteous manner, if applicable.
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- Adheres to established cash control policies and procedures.
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- Answers any guest questions and refers them, if necessary, to appropriate management personnel.
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- Helps maintain podium by stocking supplies and cleaning as needed.
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- Assists with special requests when applicable.
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- Answers questions concerning food offerings, hours of operation, and pricing.
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- Maintains skilled grooming and appearance and acts as a role model according to established grooming and appearance policy.
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- Monitors guests' needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
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- Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
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- Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
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- Helps record preferential information within reservation system for future service, if applicable.
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- Utilizes guest's name when applicable.
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- Maintains menu knowledge.
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- Performs all other duties as assigned.
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QUALIFICATION REQUIREMENTS

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- High school diploma or GED preferred.
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- Three months of fast food/quick service cashier experience preferred.
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- Must be at least 18 years of age.
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Equal Opportunity Employer

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This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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📌 Host/Cashier - PT (Lismore)
🏢 Red Hawk Casino
📍 Lismore