Job Description

Gold Coast | RACV Royal Pines Resort | Permanent Full time, Leadership prospect

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Generous employee benefits & discounts on RACV products & 10 resorts

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Join a large trusted Australian brand & VIC's largest member-based organisation

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Great things start here

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Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

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About the Opportunity

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Are you a passionate hospitality professional? At RACV, we're proud to deliver exceptional experiences for our guests. An exciting opportunity has arisen for a Food & Beverage Duty Manager to join our Outlets team. You will be an integral part of our Food & Beverage leadership team to ensure our nine dining outlets, including a la carte restaurants, bars, poolside, executive lounge and IRD operate effectively & efficiently. You'll be leading a team of dedicated food and beverage professionals – supervisors, team leaders & operations staff who deliver great customer service & an exceptional experience to guests.

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This could be just the right role for you?

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Reporting to the Food & Beverage Outlets Manager, we're looking for a leader who is flexible and adaptable with a 'can-do' attitude. In a large team and fast-paced service driven resort environment, you'll help to set best practice standards and build effective relationships with other resort departments. Your key responsibilities for the role include:

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- Lead by example setting clear objectives and build a safe, motivating team
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- Develop your team to direct, train, and induct F& B Attendants,



and lead recruitment and performance development
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- Connect the operation linking management, kitchens, events sales, bar, and floor staff to resolve issues quickly
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- Run front-of-house across multiple outlets, within budget and with smart, cost-effective rostering
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- Manage stock and cash, stocktakes, wastage, requisitions, daily cash-ups, and tip allocation
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- Lead improvement maintaining SOPs and report on business performance
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- Champion a guest-first culture with timely, courteous, anticipatory service
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- Handle complaints and tough situations confidently, and act on guest feedback
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- Uphold RACV standards in presentation, hygiene, and Responsible Service of Alcohol
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- Lead health & safety initiatives, identifying and control hazards, lead investigations, and support return-to-work
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- Keep your team safe ensuring they are trained, competent, and consulted on wellbeing
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What you'll need to be successful

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- Previous food & beverage experience in a similar team leadership role within a 4–5-star hotel/resort environment, or similar environment
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- Flexibility & full availability to work a weekly rotating roster, including evenings, weekends & public holidays
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- Recognised qualification in hospitality or food & beverage, desirable
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- RSA Certificate
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- Hold or be eligible to obtain a valid Qld WWCC Blue Card
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- Passion for hospitality and F&B; service excellence and a knowledge of current industry trends
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- In depth knowledge of various food and beverage dining service styles including a la carte, wines & beverages
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- Experience in staff management practices including recruitment, rewarding, training, appraising, counselling and development
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- Understanding of labour and beverage cost control
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- Experience in PMS, Micros POS & MS Office applications
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- Exceptional verbal and written communication skills, attention to detail, organisational and time management skills
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- Capability in decision making, problem solving and conflict resolution skills
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- Excellent grooming and personal presentation
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We are Offering

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- Permanent full-time
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- Competitive salary + 12% super, industry benchmarked
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- Great discounts on accommodation at 10 resorts, dining + more
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- Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
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- Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
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- Employee of the month awards & recognition programs
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- Collaborative workplace culture and values led organisation
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- Career training and development opportunities
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- Complimentary parking onsite
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The RACV difference

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Curious about where this role could take you? Explore endless opportunities a diverse business can provide and growyour career in more ways than one.

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📌 Food and Beverage Duty Manager (City of Gold Coast)
🏢 RACV
📍 City of Gold Coast