This role is a key customer touchpoint, responsible for providing accurate and timely quotes, product configurations, and technical support to our reseller partners. Success in this position requires excellent organisational skills, technical capability, and a commitment to providing outstanding customer service.
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You'll manage multiple priorities through a combination of phone support, email, and our ticketing system - all while ensuring customer expectations and internal SLAs are consistently met or exceeded.
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Your Key Responsibilities
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- Serve as the first point of contact for customer technical enquiries via phone and email.
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- Support Tier 1 resellers by designing technical solutions and creating BOMs (Bills of Materials) in vendor portals.
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- Generate accurate quotations and ensure timely delivery within service level agreements (SLAs).
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- Maintain high standards of customer service and provide regular updates on open enquiries and tickets.
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- Educate partners on available solutions, tools,
and resources to support their success.
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- Identify upsell opportunities and incorporate them into quotation processes.
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- Escalate vendor or customer concerns when required.
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- Complete vendor product training and certifications as required.
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- Proactively follow up on outstanding internal and external enquiries.
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Qualifications / Requirements
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Strong technical knowledge in data communications, networking, and cybersecurity.
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- Ability to navigate vendor portals and configure solutions effectively.
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- Familiarity with margin and pricing calculations.
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- Robust problem-solving skills with a proactive, solutions-focused mindset.
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- High attention to detail with strong administrative and time management skills.
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- Ability to build effective working relationships over the phone and in person.
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- Excellent communication skills, both written and verbal.
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- Competent with Microsoft Office tools, particularly Outlook, Excel, and Word.
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- Motivation to grow within a technical sales environment.
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#J-18808-Ljbffr
📌 Presales Specialist (New South Wales)
🏢 Westcon - Comstor
📍 New South Wales
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