The Director of Business Development will play a pivotal role in driving growth and fostering relationships for company and across Oceania in markets such as Australia, New Zealand, Fiji, New Caledonia, Samoa and more. This position is responsible for managing a selective portfolio of key accounts while spearheading business development initiatives for diverse offerings, including lounges, hotels and F&B; outlets. By establishing robust partnerships with B2B clients and collaborating with internal teams, the Director will ensure exceptional client service delivery, strategic negotiations, and the development of innovative solutions that enhance company's competitive edge in the hospitality and travel industry.

Responsibilities

- Strategic Oversight: Own the strategy, KPIs, and processes for the management of a selective portfolio of key account and all business development initiatives across Oceania products. This includes third-party vendor arrangements, and other stakeholder management.
- Relationship Building: Establish trust and develop loyalty with selective key accounts, and potential and existing B2B partners. Develop strategic alliances to generate revenue and identify new business opportunities.
- Client Service Delivery: Acquire a thorough understanding of key client needs and requirements by collaborating with operations. Continuously propose solutions that meet client objectives and prepare necessary client reports.
- Issue Resolution: Address and resolve any issues or complaints faced by clients, ensuring a timely and satisfactory remedy.
- Handle larger bookings: Operate as a gatekeeper for larger booking enquiries and exceptional events, assigning bookings to wider team as you see fit to increase conversion, spend per head and team efficiency. Allocating group, phone and email enquiries, checking availability and overlooking team’s daily goals
- Management of Large Bookings: Act as the gatekeeper for larger booking inquiries and exceptional events,



assigning bookings to the wider team to enhance conversion, spend per head, and team efficiency. Oversee group, phone, and email inquiries, checking availability and monitoring the team’s daily goals.
- Performance Monitoring: Investigate lost sales and customer accounts, tracking, collating, and interpreting sales figures to inform strategy.
- Premarket and Tender Management: Lead premarketing exercises and source tenders by vetting opportunities, proactively reaching out to key partners for collaborations, and engaging in potential direct deal discussions.
- Proposal Management: Oversee the development and submission of industry-leading proposals in collaboration with HQ and local teams, ensuring that solutions are competitive, innovative, and add value to partners, clients, and the travel industry, enhancing company's competitive advantage.
- Business Modeling: Develop and present business models and cases for senior executives with technical help from HQ’s Business Development team, conduct feasibility studies, market research, and data analyses on potential opportunities. Interpret customer, market, and competitor insights to validate business opportunities and ensure sustainability and profitability.
- Lease Management: Manage leases and related contracts, ensuring that terms and conditions are negotiated fairly and effectively. Represent company to maintain a strong credit tenant image and performance, maximizing opportunities for lease extensions through strategic negotiations and relationship management.
- Data Management and Reporting:



Provide KPI reports and manage data in accordance with the directives of the General Manager and HQ.
- Coordination with HQ: Act as the key coordinator with HQ for all business development matters. Familiarize yourself with HQ practices and initiatives while adhering to established systems and policies to ensure operational alignment and efficiency.

Qualifications

- Education and Experience: Bachelor’s degree in a related discipline with a minimum of 10 years of experience in business development, leasing, or management, including at least 2 years in a senior leadership role.
- Mindset: The ideal candidate must be ambitious, highly driven, and eager to learn. An entrepreneurial mindset is essential, with a hands‑on approach to achieving results in a dynamic, rapid‑paced environment.
- Industry Knowledge: Strong understanding of the hospitality and travel industry, with a product-focused mindset to drive effective solutions.
- Collaboration: A teamwork mindset is essential, promoting a diverse and inclusive culture that values collaboration across various backgrounds.
- Commercial Acumen: Commercially driven with robust business and finance acumen, complemented by an analytical mindset.
- Communication and Negotiation: Excellent communication skills, including negotiation and presentation abilities. Strong experience in contract negotiation, specifically lease agreements.
- Project Management: Strong project management skills with a proven ability to execute tasks in a timely manner, ensuring quality and focus.
- Attention to Detail: High attention to detail and a strong customer service ethic, with the ability to build solid working relationships.
- Client Service: Demonstrated ability in strong client servicing and follow‑up.
- Technical Proficiency: Intermediate to advanced proficiency in computer skills, particularly in MS Office applications, including Excel, Outlook, and Word.

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📌 Director of Business Development (City of Sydney)
🏢 Confidential Jobs
📍 City of Sydney