This role involves understanding each stage of the registry administration lifecycle applicable to an unlisted fund, including client business goals, processing checklists, and business rules per fund and issuer.
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Key responsibilities
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- Professionally liaise and respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements
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- Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements
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- Report all client incidents or complaints in a timely manner via CAMMS
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- Aid in the peer review of reports prior to client and pricing agent release
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- Work with the CSMs to develop checklists that are fund specific to assist fellow Client Services Associates
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- Ensure compliance with Boardroom's policies, procedures and audit processes
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- Complete validation for Anti-Money Laundering and Politically Exposed Persons as required
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- Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements
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- Daily processing of applications via Mfund or Calastone systems and daily downloads of BPAY payments to relevant funds
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- Daily reconciliation of funds received and banked, and daily, weekly or monthly reporting of applications and transfers
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About you
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- Operational experience in funds management, registries or the financial services sector
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- Intermediate/Advanced Microsoft Excel and MS computer skills
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- Excellent verbal and written communication skills
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📌 Client Services Associate, Fund Services (New South Wales)
🏢 Boardroom
📍 New South Wales
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