Job Description

Taronga Western Plains Zoo Dubbo

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is looking for enthusiastic and customer-focused Guest Experience Officers (GEOs) to join our visitor experience team across a range of areas including Admissions, Retail, Hire and Accommodation (Guides).

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With multiple permanent and casual opportunities available, this is your chance to play a key role in creating unforgettable experiences for guests visiting one of Australia's most iconic zoos.

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- Multiple permanent and casual positions available
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- Opportunities across both Guest Experience (Admissions/Retail/Hire) & Accommodation teams
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- Join a dynamic retail and guest experience team focused on delivering exceptional visitor experiences at Taronga Western Plains Zoo
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- TCSA Wages Employees Award, Mon to Fri $26.94 per hour + 12% superannuation (plus additional weekend and after hours penalty rates where applicable)
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About the Role

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As a Guest Experience Officer (GEO), you'll be at the centre of the visitor experience and a key ambassador for Taronga Western Plains Zoo.

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Guest Experience

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We are recruiting GEOs across two core areas:

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Supporting Our Admissions, Retail And Hire Operations, You Will

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- Welcome and assist guests throughout their visit
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- Process admissions and ticket sales and enquiries
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- Promote memberships, retail products and guest experiences
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- Assist with bike, cart and hire operations and salles
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- Deliver exceptional customer service and create memorable guest interactions
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- Contribute to achieving sales and visitor satisfaction outcomes
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Accommodation

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Working with guests staying in our accommodation, you will:

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- Deliver engaging and memorable guided zoo experiences
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- Welcome and host overnight accommodation guests
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- Provide exceptional service throughout the guest journey
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- Share knowledge and stories about Taronga's animals, conservation work and facilities
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- Create unique experiences that exceed guest expectations
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Working Hours

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- Roles operate on a flexible Monday to Sunday rotating roster
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- Typical shifts range between 7am and 9:00pm, with some early morning, evening and weekend work required depending on the operational area
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- Availability during weekdays, weekends, public holidays and peak visitor periods (school holidays) is essential
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Key Accountabilities

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- Deliver exceptional customer service across all guest touchpoints, including ticketing, hire, retail and accommodation environments, creating engaging and memorable experiences that encourage repeat visitation.
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- Actively promote and sell zoo tickets, experiences and memberships, using strong product knowledge and sales techniques to maximise revenue and enhance the guest experience.
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- Maintain high standards of retail presentation, including visual merchandising, stock availability, cleanliness, and point-of-sale operations to support a commercially successful environment.
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- Proactively resolve guest issues and identify opportunities to improve both guest satisfaction and commercial outcomes.
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- Work collaboratively as part of a high-performing team to support daily operations across Guest Experience and Retail areas, contributing to both service excellence and sales performance.
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- Comply with organisational policies, including customer service standards,



sustainability practices, and Work Health and Safety requirements.
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About You

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We're looking for someone who thrives in a fast-paced, guest-focused retail environment and is passionate about delivering outstanding service.

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You Will Bring

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- Proven experience in a retail , tourism, hospitality and/or guest-facing role, with confidence in engaging customers and driving sales
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- Solid communication and interpersonal skills, with the ability to create positive and memorable guest interactions
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- Experience using point-of-sale (POS) systems and handling transactions accurately
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- Hold a current NSW Driver's License and willingness to obtain MR licence (Guides)
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- Maintain a current Working with Children Check (WWCC) at your own expense
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- Current Applied First Aid qualification (or willingness to obtain) and ability to maintain this qualification at your own expense
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Benefits

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Our employees enjoy generous employment conditions including some of the following:

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- Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
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- Free onsite car parking
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- A wide range of discounts on our award winning accommodation across both sites
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- Discounted food and beverage purchases across the sites
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- Fitness Passport
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- We're a social team - there's always lots going on around the zoo that we get involved with!
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- + more!
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We Value Diversity

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Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

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Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

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📌 Guest Experience Officer - Admissions/Retail/Hire and Accommodation - TWPZ (Dubbo)
🏢 Taronga Conservation Society Australia
📍 Dubbo