Westpac Group in Sydney, NSW is seeking a Manager, Customer Experience Improvement to lead rapid design sprints, map current and target journeys, and translate insights into strategic improvements.
You will collaborate with executives, facilitate workshops, and influence senior stakeholders while championing human-centered design and financial inclusion.
This hybrid role offers opportunities to shape customer outcomes across Consumer Bank and local communities.
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📌 Senior Customer Experience Design Lead (City of Sydney)
🏢 Westpac Group
📍 City of Sydney
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