Nityo Infotech is seeking a ServiceNow CSM Solution Architect and Lead Developer with 10+ years of experience to design, architect, and deliver scalable customer service management solutions. You will work across Case Management, Agent Workspace, Service Portal, and integrations to streamline service delivery.
You will translate complex business requirements into effective CSM implementations, drive performance analytics, and mentor junior team members while coordinating with stakeholders to
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📌 ServiceNow CSM Architect & Lead Developer (City of Sydney)
🏢 Nityo Infotech
📍 City of Sydney
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