Job Description

Join our team and help build our fencing business!

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As a Customer Service Representative, you will play a vital role in supporting the day-to-day operations of our Brisbane branch. You'll be the first point of contact for all customer enquiries — whether by phone or email — ensuring a seamless and professional experience.

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Key Responsibilities

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- Manage telephone and online enquiries, converting leads into sales.
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- Introduce new customers to our product range and nurture relationships with existing customers.
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- Prepare quotes, enter data, create hire agreements and process payments using TFH's in-house computer systems.
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- Facilitate communication between logistics, stock controllers, and external vendors.
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- Ensure accuracy and timeliness in all tasks.
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About You

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- Proactive and diligent,



with a strong desire to learn and grow—even if you lack experience in the hire industry (training provided).
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- Thrive in a fast-paced environment and adapt quickly to current software systems.
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- Intermediate Microsoft Office Suite skills, with high attention to detail.
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- Strong communication and customer service abilities.
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- Excellent organisation and time management skills.
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- Able to work both autonomously and as part of a team.
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- Skilled at prioritising tasks and applying a problem-solving mindset.
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- Polite and professional phone manner.
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Training will be provided in-house. This role is based in our Kingston branch.

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📌 Customer Service Representative - Brisbane Branch (Queensland)
🏢 TFH Hire Services
📍 Queensland