Introduction

Carey Baptist College is looking for an ICT Support Officer to join our ICT team and provide responsive, practical technical support to our staff and students across our campuses. This Full time on site position offers great opportunities for career growth. Full-time | Harrisdale and Forrestdale Campuses

Working as part of the ICT team, you will be one of the first points of contact for day-to-day technology support across the College. The role is primarily based across our Harrisdale and Forrestdale campuses, with occasional work at our Canning Vale office where required.

Your responsibilities

- Providing technical support to staff and students
- Troubleshooting common hardware, software and device issues
- Installing, configuring and maintaining ICT hardware, software and peripherals
- Logging and managing support requests through our ITSM system
- Coordinating device repairs and liaising with suppliers where required
- Escalating more complex technical issues to senior ICT staff
- Contributing to improvements in the way we deliver ICT support

About you

We’re looking for someone who is approachable, reliable and enjoys helping others with technology.

- A Certificate I, II or III in Information Technology, relevant entry‑level industry certification, or equivalent practical experience
- Foundational knowledge of Mac,



iOS and Chrome operating systems
- An ability to troubleshoot routine technical issues and know when to ask for help
- Good written and verbal communication skills
- A solid customer service mindset
- A willingness to learn and continue developing your technical skills
- Previous experience in an ICT helpdesk, technical support or customer service environment would be an advantage
- Someone who can work positively with staff and students and contribute to a collaborative ICT team

Why Carey?

Carey is more than a workplace. We are a community of people working together to serve our students, families and the broader community. Our values of kindness, courage, respect, humility and integrity shape how we work and how we treat one another. For someone beginning or developing their career in ICT, this role provides the opportunity to gain practical experience across a diverse technology environment while learning from experienced ICT professionals.

Carey Baptist College is committed to providing a child safe environment. The successful applicant will be required to meet the College’s child safety and pre‑employment screening requirements.

Position Description: To request a full Position Description please contact us at [email protected]

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📌 ICT Support Officer at Carey Baptist College (Armadale)
🏢 Carey Baptist College
📍 Armadale