Job Description

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NDIS In Home and Social Services Coordinator

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NDIS In Home and Social Services Coordinator

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About Us

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Plan and Grow is a registered NDIS services provider dedicated to delivering high-quality, person-centred and trauma-informed support. We place the participant at the heart of all our decisions and actions, empowering individuals with disabilities to thrive across all areas of life. Our strengths-based approach ensures each participant is actively involved in the decision-making process, ensuring independence, dignity, and respect in alignment with their individual goals.

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About the Role

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Due to continued growth within the organisation, our Head Office, based in Balcatta, is seeking a Full time NDIS In Home and Social Services Coordinator to oversee and coordinate in-home, social and community services.

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As an In Home and Social Services Coordinator, you will work closely with participants, families, guardians, Support Workers, allied health professionals, and key stakeholders to ensure participants receive safe, person-centred, and outcome-focused in-home, social and community services. You will play a critical role in supporting participants to build independence, achieve their NDIS goals, and maximise their quality of life.

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Key Responsibilities

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The NDIS In Home and Social Services Coordinator will:

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- Coordinate and oversee in-home, social and community services.
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- Act as the primary point of contact for participants, families, guardians, Support Workers, and allied health professionals.
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- Support participants to achieve greater independence, capacity building, and community participation goals.
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- Conduct regular participant visits to ensure supports are delivered safely and effectively.
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- Complete audits, risk assessments, hazard reports, and incident reports.
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- Develop, review, and monitor participant support plans, NDIS goals, and risk management strategies.
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- Coordinate participant intake, onboarding,



transitions, and exit planning.
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- Implement, monitor, and report on Behaviour Support Plans in accordance with NDIS Practice Standards and NDIS Rules.
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- Prepare and submit reportable incidents to the NDIS Quality and Safeguards Commission.
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- Complete monthly reporting relating to Regulated Restrictive Practices where applicable.
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- Monitor participant funding utilisation and collaborate with stakeholders to ensure supports remain financially sustainable.
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- Ensure participant documentation, service agreements, support plans, and records are accurate, compliant, and regularly reviewed.
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- Lead and coordinate support teams to deliver high-quality participant outcomes.
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- Work collaboratively with the Rostering Team to ensure staffing arrangements align with participant needs, SCHADS Award requirements, and NDIS pricing arrangements.
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- Complete all administrative and compliance requirements to a high standard.
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We Are Looking for Someone with Experience In:

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- Coordinating in-home, social and community services.
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- Writing and submitting reportable incidents to the NDIS Commission.
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- Reporting on the use of regulated restrictive practices.
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- Interpreting NDIS plans, funding arrangements, and accommodation supports to maximise participant outcomes.
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- Developing and implementing person-centred support plans.
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- Understanding the Positive Behaviour Support Framework and Behaviour Support Plans.
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- Managing complex participant needs within community settings.
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- Maintaining participant records, service agreements, risk assessments, incident reports, and compliance documentation.
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- Leading and mentoring support workers within community environments.
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- Developing strong professional relationships with participants, families, guardians, Support Workers, and external stakeholders.
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- Applying NDIS Practice Standards, NDIS Rules, Code of Conduct, and safeguarding requirements.
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- Rostering in accordance with the SCHADS Award.
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- Collating participant data and reporting outcomes against funding and service requirements.
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Minimum 1-2 years' experience in NDIS Services Coordination, or a similar role.

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Strong understanding of NDIS funding.

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High-level computer literacy and ability to learn new systems quickly.

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Excellent written and verbal communication skills.

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Working With Children Check.

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NDIS Worker Screening Clearance.

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Current valid Western Australian Driver's License.

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Completion of:

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- NDIS Worker Orientation Module - Quality, Safety and You
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- NDIS Supporting Effective Communication Module
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- New Worker NDIS Induction Module
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Desirable Qualifications

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Certificate III and/or IV in Community Services, Disability, Aged Care, Mental Health, or related field.

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Experience working with complex behaviours in support environments.

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Why Join Us

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Great Team Culture - Join a supportive, team-oriented and welcoming team where people genuinely enjoy working together.

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Career Development Opportunities - Grow your skills and experience with opportunities to develop your career and take on new challenges.

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Meaningful & Fulfilling Work - Make a genuine difference through work that has purpose, impact and meaning.

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Upon Successful Appointment

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The successful candidate will be supported to complete:

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- Public Sector Aboriginal and Torres Strait Islander Awareness Training
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- Mandatory Reporting Training for Child Sexual Abuse
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- Trauma-Informed Practice Training
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- Incident Reporting and Management Training
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- Medication Management Training
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- Infection Control Training
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📌 Community Lawyer: Elder Rights & Housing Advocate (Pt) (Victoria)
🏢 COTA Victoria
📍 Victoria