Job Description

Certified Maintenance Pty Ltd – Caroline Springs VIC

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CERTIFIED Property Services delivers maintenance and project works across Melbourne for real estate agencies, owners corporations, commercial clients, and residential customers.

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We're a growing business built on communication, reliability, and getting things done properly. Our clients trust us because we respond quickly, solve problems, and keep them informed throughout the process.

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We're looking for someone who shares that mindset and wants to be part of a team that genuinely cares about service.

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About The Role

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This isn't a purely administrative role.

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We're looking for someone who enjoys building relationships, solving problems, and taking ownership of outcomes.

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You'll be managing jobs, coordinating trades, communicating with clients, following up quotes and approvals, and helping keep work moving from start to finish.

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Some days will be straightforward. Others will involve juggling multiple priorities, resolving issues, and finding solutions when things don't go to plan.

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The right person won't wait to be told what needs doing. They'll be proactive, comfortable picking up the phone, and focused on finding the best outcome for the client.

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Key Responsibilities

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- Manage incoming job requests, quotes, and client enquiries
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- Coordinate trades and suppliers to ensure works are completed efficiently
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- Build and maintain strong relationships with clients
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- Follow up quotes, approvals, variations, and outstanding works
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- Keep jobs progressing through regular communication with clients and trades
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- Resolve client concerns and warranty enquiries professionally
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- Maintain accurate job records and updates throughout the process
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- Work closely with internal team members to support service delivery
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- Identify opportunities to strengthen existing client relationships
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About You

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- Communicate confidently and build rapport easily
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- Enjoy talking to people and are comfortable on the phone
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- Take initiative and don't need constant direction
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- Like solving problems and finding practical solutions
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- Stay organised when managing multiple tasks at once
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- Work well in a fast-paced environment
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- Take ownership and follow things through
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- Have a genuine focus on customer service
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- Understand that keeping people informed is just as important as completing the work
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- Are willing to roll your sleeves up and help wherever needed
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Experience in property, maintenance, trades, real estate, service coordination, account management, customer service, or business development would be highly regarded.

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That said, attitude, work ethic, and the ability to build relationships are more important to us than a specific background.

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What We Offer

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- Competitive base salary + OTE
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- Growth opportunities opportunities within a growing business
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- Supportive and experienced team environment
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- A role where your contribution genuinely makes a difference
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Who This Role Suits

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This role suits someone who enjoys being busy, likes dealing with people, and gets satisfaction from solving problems and getting results.

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It won't suit someone looking for a quiet admin position where they simply process emails all day.

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If you're someone who takes ownership, communicates well, follows things through, and wants to be part of a team with similar values, we'd like to hear from you.

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Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

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📌 Service Coordinator (Long Forest)
🏢 Certified Maintenance
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