Job Description

We're seeking a proactive and highly organised Program Support Officer to join the Governance and Design team within Stakeholder Management, North Coast Region.

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This is an excellent chance for someone who enjoys working in a fast-paced environment, solving problems, supporting others, and finding smarter ways of working. You'll play a key role in managing priority correspondence, supporting business operations, improving processes, and contributing to projects that help the team deliver great outcomes.

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About the Role

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In this role, you will:

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- Manage and triage a shared high-volume inbox, ensuring enquiries and correspondence are actioned efficiently.
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- Provide administrative and operational support to help the team deliver on key priorities.
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- Maintain and improve systems, databases, reporting tools and records.
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- Support governance and compliance activities.
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- Coordinate information for reports, dashboards and stakeholder updates.
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- Assist with community engagement activities and stakeholder administration.
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- Build positive working relationships and provide responsive support across the business.
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- Contribute to continuous improvement initiatives and process enhancements.
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About You

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We're looking for someone who:

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- Has experience managing busy inboxes and stakeholder communications.
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- Is highly organised, adaptable and able to manage competing priorities.
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- Demonstrates strong attention to detail and problem-solving skills.
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- Enjoys helping others and providing excellent customer service.
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- Can work both independently and collaboratively.
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- Has experience with administrative, governance and record-keeping processes.
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- Is proficient in Microsoft Office, including Teams and SharePoint.
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- Contributes to a respectful, inclusive and positive workplace culture.
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Highly Regarded

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- Experience implementing process improvements.
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- Knowledge of Queensland Government or public sector environments.
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Why Join Us?

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You'll join a supportive team that values collaboration, initiative and continuous improvement. This role offers the opportunity to develop your skills, contribute to meaningful work, and support projects that make a positive impact across the North Coast Region.

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📌 Program Support Officer (Queensland)
🏢 empire group
📍 Queensland