Job Description

About us:

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Gladstone Hospital provides a range of services to Gladstone and the Banana region. Our Destination 2030: Great Care for Central Queenslanders strategy will see Gladstone Hospital developed as a centre for emergency care, medical inpatient and day surgery excellence. This will optimise outreach services to deliver care closer to home in the Gladstone and Banana rural communities.

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About the role:

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- Provide professional administrative support across the Medical/Surgical Ward and Gladstone Hospital service areas.
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- Deliver high-quality customer service, acting as a key contact for patients, clients, staff, visitors and the general public.
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- Manage enquiries and information confidentially, providing accurate assistance to support effective service delivery in a busy inpatient environment.
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- Maintain accurate patient records and documentation, including filing and storage in line with hospital policies, procedures and guidelines.
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- Accurately manage information and competing priorities, using systems such as HBCIS, PatientFlow, Outlook and Microsoft Office while working independently and responsibly.
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About you:

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- Strong digital and administrative skills, with confidence using word processing, spreadsheets, databases and other information systems accurately.
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- Excellent communication and interpersonal skills, with the tact, diplomacy and discretion needed when working with patients, staff and the public.
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- Sound problem-solving and decision-making abilities,



with the confidence to consult, negotiate and find practical solutions.
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- A flexible and team-focused approach, able to adapt to changing priorities and contribute positively within a busy hospital setting.
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- Strong organisation and professionalism, with the ability to prioritise workloads, meet deadlines independently and handle confidential or sensitive information appropriately.
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What we offer:

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Total remuneration value of up to $52,558 p.a. is comprised of:

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- An hourly rate between $40.17 - $44.67 p.h.
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- 12.75% employer superannuation contribution
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- 17.5% leave loading
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Additional Benefits:

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- Ongoing Professional Development and Education Opportunities
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- Flexible Work-Life Balance and Variety
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- Generous Salary Sacrificing Options
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- Paid Parental Leave
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- Employee Assistance Program (EAP)
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- Discounted Private Health Insurance
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- Fitness Passport
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Vaccine Preventable Diseases (VPD) requirements:

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It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

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Further information

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

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This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

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📌 Clinical Support Officer (Gladstone Central)
🏢 Central Queensland Hospital and Health Service
📍 Gladstone Central