Job Description

QLD Operations Manager Insurance Building & Repairs
n Brisbane, QLD
n Salary: Up to $200,000 + Super + Bonus
n We are recruiting for an experienced QLD Operations Manager to take ownership of the Queensland operations of an established insurance building, repairs and construction business.

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This is a senior leadership position with responsibility for operational performance, team leadership, commercial outcomes, client relationships, quality, safety and continued growth across the Queensland business.
n The successful candidate will lead an established operational team and work closely with Estimators, Supervisors, Project Managers, Coordinators, subcontractors, insurers and senior management.

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This role would suit an experienced Operations Manager, Construction Manager, State Manager or senior insurance building professional who understands both the operational and commercial requirements of running a successful building and repairs division.

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Key Responsibilities

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Operational Leadership

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- Lead the day-to-day performance of the Queensland operation
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- Manage and support operational teams across insurance repairs, reinstatement, remediation and construction projects
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- Ensure projects are delivered safely, efficiently, commercially and to agreed quality standards
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- Monitor workflow, job allocation, project progress and operational capacity
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- Identify operational issues and implement practical solutions
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- Develop and improve internal processes, systems and procedures
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- Support the continued growth and development of the Queensland operation
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- Lead, mentor and develop Estimators, Supervisors, Project Managers, Coordinators and other operational staff
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- Establish clear performance expectations and accountability across the team
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- Support recruitment, onboarding, training and professional development
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- Conduct performance reviews and address performance issues where required
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- Maintain strong team engagement, communication and morale
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- Promote an inclusive, professional and high-performance culture
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- Take responsibility for operational and financial performance across the Queensland business
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- Monitor project margins, costs, budgets and profitability
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- Review and approve quotes, scopes, variations and costings where required
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- Ensure projects remain commercially viable throughout delivery
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- Contribute to annual budgets, forecasting and financial planning
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- Analyse operational performance and identify areas for improvement
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- Provide fully costed recommendations for capital expenditure and asset requirements
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- Support senior management with reporting and business planning
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Insurance & Construction Delivery

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- Oversee insurance repair and reinstatement projects across Queensland
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- Ensure scopes of work accurately reflect damage, repair requirements and construction methodology
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- Support Estimators and Supervisors with technically complex claims and projects
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- Ensure variations and additional works are identified, documented and appropriately approved
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- Monitor project timeframes, quality and customer outcomes
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- Ensure building works comply with relevant building codes, standards and contractual requirements
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- Assist with escalated customer, insurer or project issues where required
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Client & Stakeholder Management

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- Build and maintain strong relationships with insurers, loss adjusters, clients and key stakeholders
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- Act as a senior escalation point for operational and service matters
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- Maintain a high standard of communication and customer service
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- Participate in client meetings, performance reviews and operational discussions
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- Identify opportunities to strengthen existing client relationships
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- Support business development and growth opportunities across Queensland
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Requirements

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- Minimum 5 years' experience in a senior construction, building or operational management position
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- Demonstrated experience leading construction or insurance building teams
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- Strong understanding of residential and/or commercial construction
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- Experience managing project budgets, margins, scopes, variations and commercial performance
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- Strong knowledge of construction techniques, building codes and relevant legislation
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- Demonstrated people leadership and team management experience
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- Construction White Card
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Highly Regarded

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- Experience within insurance repairs, restoration, reinstatement or remedial construction
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- Previous experience as an Operations Manager, Construction Manager, State Manager, Senior Project Manager, Senior Supervisor or Senior Estimator
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- Trade Certificate in Carpentry
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- Domestic Builder Unlimited licence or ability to qualify
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- Experience working directly with insurers and loss adjusters
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- Experience overseeing teams across multiple locations
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- Strong leadership and people management skills
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- Commercial and financial acumen
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- Ability to manage competing priorities and high workloads
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- Solid written and verbal communication
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- Problem-solving and conflict-resolution capability
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- Ability to analyse operational and financial performance
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- Strong understanding of construction safety and compliance
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- Ability to implement operational and organisational change
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- Customer-focused approachHigh level of accountability and ownership
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What's on Offer

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- Salary package up to $200,000 + Super
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- Performance bonus
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- Senior Queensland leadership opportunity
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- Established operational team
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- Significant autonomy and ownership
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- Flexible working arrangements
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- Supportive and collaborative working environment
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- Opportunity to play a key role in the continued growth of the Queensland business
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📌 QLD State Manager (Queensland)
🏢 S&you
📍 Queensland