Job Description

Client Care Consultant~ Laser & Tattoo Removal Clinic

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An exciting opportunity is available for an experienced and motivated Client Care Consultant to join a leading specialist clinic in the heart of Brisbane CBD. With 8 studios across Australia and a solid international presence, this role offers the chance to convert warm, inbound leads into lasting client relationships. All leads are provided - there's no cold calling and no outbound sales. With comprehensive training and ongoing support, you'll have everything you need to take ownership of your day and drive your own success.

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This role is perfect for someone who genuinely loves working with people, thrives on building relationships, and takes pride in achieving results. You'll bring a consultative approach and exceptional client service to every interaction, helping clients understand their treatment options and confidently guiding them through their journey.

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This role has VARIETY!

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Working closely with the Studio and Area Manager, you will play a key role in creating a warm, welcoming client experience - confidently managing consultations, financing conversations & options, and follow-ups from start to finish.

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This target-driven position provides a generous commission scheme, with achievable targets, ideal for someone who is ambitious, self-motivated, and energised by delivering great client outcomes and treatment results.

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Every day will be full of variety, including:

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- Conducting client consultations and converting enquiries into sales
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- Educating clients on laser tattoo removal and setting realistic treatment expectations
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- Building genuine relationships and confidently handling client questions and objections
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- Explaining financing and payment options clearly
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- Following up with clients and maintaining accurate CRM records
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- Working closely with the studio's Laser Specialists and wider support team
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- Helping the studio achieve sales targets and KPIs
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- Managing bookings, administration and general studio tasks
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- Building local community and referral relationships
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- Participating in networking and promotional activities
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- Maintaining high standards of presentation, cleanliness and merchandising
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- Representing the brand professionally and contributing to a positive team culture
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All about You...

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Ideally, you will have;

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- Experienced in Customer Service, sales admin, &/ or moving away from the call centre sector
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- Experience &/ or a strong interest in beauty, skincare, healthcare, aesthetics or tattoo removal industry
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- Confident conducting consultations & resolving queries in a busy environment
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- Motivated by targets, commission and achieving results
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- A strong communicator with excellent relationship-building skills
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- Proactive, reliable, organised and positive, with a growth mindset
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- Experienced with computers, CRM systems and basic programs
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What's On Offer

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$35-$40 per hour + generous commissions + super

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Full-time opportunity

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All leads supplied and warm - full training and support provided

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Opportunity to grow within a thriving specialist industry

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A people-focused, professional team environment

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Days & Hours

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Please note: this role requires availability to work every Saturday. Wednesdays and Sundays are rostered off.

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Weekly hours (lunch and other breaks included):

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Monday & Tuesday: 9:45am - 6:15pm

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Thursday: 10:45am - 7:15pm

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Friday: 9:45am - 5:15pm

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Saturday: 8:45am - 4:15pm

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If you're a customer-oriented professional who loves working with people, is motivated by realistic targets, and wants the opportunity to earn generous commissions - this is your ideal role.

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📌 Client Care Consultant~ Laser & Tattoo Removal Clinic (Queensland)
🏢 ACOS Personnel
📍 Queensland