Job Description

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- Absolutely love setting sail on the seas?
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- Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
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- Looking for your next leadership opportunity?
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Location: Victoria

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Work type: Full time

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Key Responsibilities

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Apply strategic business insightsto drive profitability, operational excellence, and market growth

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Lead, inspire, and coachyour team to achieve sales targets while delivering exceptional customer experiences

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Train and maintainup-to-date product knowledge to confidently promote and sell cruise packages

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Build and nurture relationshipswith clients, suppliers, and your local community to grow your business network

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Manage end-to-end cruise bookingsincluding quoting, invoicing, and confirming travel arrangements.

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Who are you?

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Minimum 4 years' leadership experience in the retail or wholesale Cruise or Travel Industry

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Proven experience working in a customer service environment and working towards sales targets

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GDS experience

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Exceptional focus on details, adept problem-solving skills, and thrive under pressure

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Ambitious, highly motivated, and proficient in organising tasks efficiently

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What you'll Enjoy

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- Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
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- Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
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- Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Lt
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- Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
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- Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
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- Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
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- Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.
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- Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
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- Mental Health:Support and Employee Assistance Program for staff and family
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- Social:Regular awards nights, social team building and industry events, with the prospect to attend global conferences (Bangkok in 2026)
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- Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
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- Sustainability at the Helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism
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- Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
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** Please advise your leader before applying **

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📌 Team Leader - Doncaster, VIC (Williamstown)
🏢 Cruiseabout
📍 Williamstown