Job Description

Are you passionate about delivering exceptional customer service and solving problems that matter? Join Blackwoods as a Customer Care Consultant supporting our Mega Mining customers some of the largest and most important clients in our network.

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What you'll be doing

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- Handle all telephone and email enquiries, striving for first‐contact resolution and total customer satisfaction
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- Expedite orders to meet delivery expectations and KPIs, following through all actions and escalation processes
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- Identify and assess customer requirements through effective questioning and system interrogation to improve the customer experience
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- Release and manage EDI exceptions to ensure customer orders flow through the system quickly and accurately
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- Engage in team and individual training to stay current with processes, policies, system changes, and current business tools
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What you'll bring

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- Clear and confident written and verbal communication skills
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- Experience delivering exceptional customer service in a fast‐paced environment
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- Strong problem‐solving skills and high attention to detail
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- Ability to manage conflicting priorities and work collaboratively
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- Intermediate MS Office skills (preferred)
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- Experience in call centres or retail environments (advantageous)
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What's In It For You:

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- Permanentrole,incentives &Wesfarmers; share plans
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- Exclusive Perks:Team Memberdiscount cardforKmart, Bunnings, Target & Officeworks,FREEOne Passsubscription&Wesfarmers; discountedoffersfrom over 400 retail partners
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- Continuoustraining and career developmentopportunities
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- Team events, celebrations,awardrecognition and prizes
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- Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
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- Refer-A-Friend program–earn up to $2,000 for each referral!
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- Generouspaid parental leavepolicy
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- Freeonsite parkingand more!
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As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

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Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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📌 Customer Care Consultant - Canning Vale WA (Perth)
🏢 Blackwoods
📍 Perth