Job Description

Experienced Medical Receptionist in Busy Paediatric Practice

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Ear Nose Throat Newcastle - Charlestown NSW

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Are you an organised, friendly and people-focused person who thrives in a busy environment?

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Newcastle Health Enterprise is looking for a full-time Medical Receptionist to join our friendly, family-orientated team in Charlestown.

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We are a busy paediatric medical practice providing a range of specialist services to children and their families. Our days are fast-paced and diverse, with high-volume patient interaction, administration and problem-solving balanced by a supportive team environment and a great workplace culture.

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This is a role where you will always be kept busy - no two days are exactly the same!

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About you

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The successful applicant will be someone who:

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- Is reliable, punctual and takes responsibility for their work
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- Has excellent customer service and communication skills
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- Is kind, compassionate and genuinely enjoys helping people
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- Is confident and comfortable interacting with children, parents and medical professionals
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- Is computer savvy and comfortable learning new software and systems
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- Has exceptional attention to detail and takes pride in getting things right
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- Is highly organised and able to manage competing priorities
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- Has excellent time-management skills and works efficiently
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- Is a keen problem solver and troubleshooter
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- Can use initiative and doesn't need to be told what to do at every step
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- Works well as part of a team and is happy to jump in and help wherever needed
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- Is ethically and morally sound, trustworthy and professional
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- Is comfortable working in a busy paediatric medical environment
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- Takes pride in providing a positive experience for every patient and family who walks through our doors
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What you'll be doing

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Your role will be wide-ranging and will include:

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- Welcoming and assisting patients and families
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- Answering phones and responding to patient enquiries
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- Booking and managing appointments
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- Processing referrals and patient paperwork
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- Patient billing and payments
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- Managing emails and day-to-day correspondence
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- Communicating with GPs, specialists and other healthcare providers
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- Maintaining accurate patient records
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- Managing recalls, follow-ups and administrative tasks
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- Supporting our doctors, nurses and allied health team
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- Problem-solving and troubleshooting throughout the day
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- General reception and administrative duties
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Why join us?

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We genuinely believe that a great team makes a great workplace.

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We are a close-knit team who work hard, support each other and have plenty of fun along the way. We value kindness, teamwork, reliability, initiative and a good sense of humour.

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You will be joining a workplace where your contribution matters, where everyone pitches in, and where we take pride in providing a high level of care and service to our patients and their families.

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If you are looking for a role where you can stay busy, be part of a great team and make a difference to the experience of children and their families, we'd love to hear from you.

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The details

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Position: Full-time Medical Receptionist
n Location: Charlestown, NSW
n Hours: Full-time, Monday-Friday
n Industry: Paediatric Specialist Healthcare

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Previous medical reception experience will be highly regarded, however, the right person and the right attitude are just as important to us as experience.

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📌 Experienced Medical Receptionist in Busy Paediatric Practice (New South Wales)
🏢 Ear Nose Throat Newcastle
📍 New South Wales