Job Description

Construction - Insurance Claim Administration Coordinator

n

OCS Building Maintenance t/as Midcity Group has been providing expert residential and commercial building repairs to the insurance industry for over 35 years. We are a national organisation operating in WA, NSW, VIC and QLD.

n

The Company

n

OCS Building Maintenance t/as Midcity Group has been providing expert residential and commercial building repairs to the insurance industry for over 35 years. We are a national organisation operating in WA, NSW, VIC and QLD.

n

The Role

n

We are seeking a dedicated and enthusiastic Claims Administration Coordinator to join our growing team. The ideal candidate will be versatile, proactive, and enjoy working in a team workplace where contributions are valued and creativity and initiative are encouraged.

n

The primary focus of this role is to take ownership of a key client portfolio, delivering exceptional customer service and administrative support across the end‐to‐end insurance claim management process. Maintaining a consistently high level of service is essential.

n

Our office is located in Essendon North.

n

Key Duties & Responsibilities

n

n
- Manage end‐to‐end administrative tasks involved in the insurance claim and repair lifecycle.
n
- Inbound phone calls from insurance clients, homeowners and trades deliver one call solutions.
n




- Provide KPI and portfolio updates to the line manager.
n
- Manage the client‐dedicated inbox, including triaging and actioning emails.
n
- Liaise with homeowners and insurance companies throughout the pre‐repair and repair stages.
n
- Communicate with suppliers, subcontractors, and our internal Supervisors, Estimators, and Trades.
n
- Engage, coordinate, and manage trades for all stages of the repair process.
n
- Take responsibility for all client and stakeholder communications.
n

n

Skills Required

n

n
- Strong customer service skills.
n
- Ability to manage client KPIs and SLAs effectively.
n
- Excellent written and verbal communication skills, including a professional phone manner.
n
- Exceptional time‐management and organizational abilities.
n
- High level of computer literacy, including Microsoft Excel and Outlook.
n
- Strong attention to detail and accuracy.
n
- Australian work rights are required for this position.
n

n

Experience Required

n

n
- Experience using job or claims management software.
n
- Training will be provided on specific job and claims management software platforms.
n
- Minimum of 2 years' client account management experience within the Insurance Building industry or with an Insurer.
n

n

#J-18808-Ljbffr

📌 Construction - Insurance Claim Administration Coordinator (Victoria)
🏢 OCS Building Maintenance
📍 Victoria