Working alongside the Operations Manager, the Services Manager will play a key leadership role in supporting the day-to-day operations of the organisation. The successful candidate will oversee key components of our disability support teams, ensuring high-quality service delivery, staff performance, participant outcomes, and compliance with NDIS standards and organisational requirements.You will be working part of our friendly leadership team focused on creating a excellent working envrioment for our participants and team members.

Key responsibilities

Support the Operations Manager and Director in overseeing daily operational activities

Lead, support, and mentor Team Leaders and Disability Support Teams

Ensure services are delivered in line with participant goals and person-centred practices

Monitor operational performance and contribute to continuous improvement initiatives

Oversee and review NDIS documentation, including shift notes, support plans, risk assessments, incident reports, service agreements, behaviour support plans, and participant records

Ensure all documentation is accurate, compliant, and audit-ready

Working alongside the quality support team on internal reviews

Support recruitment, onboarding, staff development, rostering, and performance management processes

Assist with incident management, investigations, complaints, and corrective actions

Build positive relationships with participants, families, guardians, and external stakeholders

Work with our engagement teams on holding and participating in a range of fun and quality improving events across our local area (extra points if you like gaming,



fishing or coming up with community value events!)

About you

Demonstrated leadership experience within the disability, community services, or healthcare sector

Experience overseeing Team Leads and Support Teams

Solid knowledge of the NDIS Practice Standards, NDIS Quality Indicators, and compliance requirements

Proven experience managing and reviewing NDIS documentation, including shift notes, participant records, support plans, risk assessments, incident reports, and service agreements

Experience conducting audits and maintaining compliance standards

Strong leadership, communication, coaching, and organisational skills

Excellent problem-solving and decision‑making abilities

High attention to detail and commitment to quality service delivery

Ability to build and maintain effective relationships with staff, participants, families, and stakeholders

(Preferred not required) Qualification in Community Services, Disability, Human Services, Business Management, or a related field

Current NDIS Worker Screening Check

Current National Police Check

Current First Aid and CPR Certificate

Current Australian Driver's Licence

Strong Microsoft Office skills and experience using client management systems

About us





We are a friendly and support organised founded on the concept of best practice at the forefront of everything we do. Our approach is, if you provide high quality support to participants and team members you will get the best outcomes. We are committed to delivering high-quality, person‑centred disability support services that empower participants to achieve their goals and live fulfilling lives. As our organisation continues to grow, we are seeking an experienced and motivated Services Manager to compliment our leadership team and drive operational excellence and growth across our services.

Competitive remuneration package + Salary packaging options

Professional development and career progression opportunities

Supportive and collaborative leadership team

Opportunity to work closely with the Operations Manager and Director in shaping organisational success. Play a key part in shaping and growing the business and your role, the sky is the limit!

A rewarding role that makes a genuine difference in the lives of people living with disability

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a service manager?
- Do you have a current NDIS Worker Screening Check?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have a current Australian driver's licence?
- Do you have Person Centred Care experience?

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📌 Service Manager - NDIS Supports (Queensland)
🏢 Positive Futures Queensland
📍 Queensland