Job Description

Management Employment, Brisbane City QLD

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Job Description

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1. Front Office Reception services

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- Check in guests according to procedures.
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- Organise guest departures and process according to procedures.
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- Respond to incoming calls in a timely and skilled manner.
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- Operate the PABX telephone system for internal and external calls.
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- Assist guests with luggage in accordance with OH&S; policies and procedures.
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- Coordinate meeting room facilities and/or conference facilities.
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- Maintain the cleanliness and presentation of the reception desk and area to Quest standards.
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- Organise displays for promotional purposes as required.
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2. Customer service

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- Role model excellent customer service at all times and behave in a manner which reflects the Quest Way.
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- Welcome and farewell guests personally, including using their name.
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- Provide information to guests about facilities in the local area.
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- Handle customer complaints or requests in a friendly and timely manner.
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3. Promote the business

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- Develop a comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates, apartment and property features and Quest services,
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- Develop and update knowledge of relevant businesses, attractions, services, facilities and events in the local area.
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- Actively promote the property and the Quest Group.
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- Provide prospective guests with tours and detailed information on Quest services and facilities as required.
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- Develop a sound knowledge of the Quest Group and associated products and services and take every opportunity to promote them.
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4. Sell reservations

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- Gather information about the client according to sales procedures.
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- Match client needs to the product and close the sale.
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- Record all enquiries in the Quest Reservation Form and file in the Property Enquiry Follow-Up Folder.
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- Conduct guest interaction in accordance with Hot Leads Form and follow up or forward contact details to the properties Business Development Executive.
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5. Receive and process reservations

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- Receive, record and process accommodation reservations according to the requirements of the RMS system.
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- Forward Daily Reservation Activity Report according to the Quest procedure.
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- Ensure all reservation details are correct and confirmation of reservation is sent via email, fax or post.
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6. Finance

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- Accurately update and finalise transactions on guest accounts in accordance with the requirements of the RMS system.
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- Balance and reconcile takings at the end of each designated shift in accordance with the Float Balance procedure.
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- Process Night Auditing in accordance with Quest Night Audit procedure.
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7. Occupational health & safety and security

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- Follow all occupational health and safety procedures as outlined in the Franchise Operations Manual and Quest Occupational Health and Safety standards.
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- Be alert to and report any suspicious behavior or occurrences to the Franchise Manager.
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- Secure property and equipment in accordance with Quest procedures.
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- Handle food safely in accordance with the Quest Food Safety policy.
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- Maintain high standards of personal presentation and wear the Quest uniform in accordance with the Quest Uniform policy.
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8. Other duties

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- Undertake other duties within the scope of your skills, competence and training as directed.
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- Position Type: Casual
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- Category: Management
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- Complex/Building: QUEST RIVER PARK CENTRAL
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📌 Front Office Receptionist CASUAL (Queensland)
🏢 Theonsitemanager
📍 Queensland