Job Description

Be the Go-To Leader on the Floor

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At LagardèreAWPL, we're not just the largest Travel Retail operator in the Pacific – we're the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

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The Role

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Bound offers a best in class book offer to browse before boarding your flight. With a wide range of genres including the Top 50 fiction, children's, business, lifestyle; and special interest titles, you can browse in the comfort in our seating area. Looking for a special gift? We have a wide range to choose from including local craft spirits, chocolates, and gourmet food from southeast Queensland and beyond.

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We're looking for a committed and enthusiastic Supervisor to join our retail family at Brisbane Airport in a Full-Time capacity. If you love connecting with people, creating memorable customer experiences, and inspiring others – this is your moment.

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Ideal availability

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- Mon/Tues - Night availability
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- Thurs/Fri/Sat/Sun - Full availability
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What You'll Do

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- Deliver standout customer experiences – lead by example
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- Guide and support your team to meet service and sales targets
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- Maintain high visual merchandising and presentation standards
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- Communicate clearly and respectfully with customers and team
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- Bring accountability, reliability, and positivity to every shift
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What We're Looking For

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- Experience in a team leadership role within a fast-paced retail or hospitality setting
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- Confident communicator and motivator
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- A passion for customer service and making people feel welcome
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- Ability to stay organised, focused, and cool under pressure
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- A respectful and team-oriented attitude
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- Flexible availability (early mornings, nights, weekends & holidays)
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- Valid working rights & ability to obtain an Aviation Security ID Card
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Perks & Benefits:

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- Parking – Based on location we offer free/subsidised airport parking for our employees
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- Dynamic Airport Setting – Work where no two days are the same
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- Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
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- Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
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- Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
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- Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end‐of‐year bonus
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- Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
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- Employee Assistance Program – Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
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We Value Diversity & Inclusion

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At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work setting, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

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Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

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📌 Cafe Supervisor (Queensland)
🏢 Lagardere Awpl External Careers
📍 Queensland