Role title and description: Consultant - Application Support
n
Name of the employer: IBS Software Europe Limited
n
Employment Type: Full-time
n
Job Description:
n
n
- Providing technical consulting to Qantas business regarding iFly Loyalty system.
n
- Interact with users and understand the issues reported via email and over various chat system.
n
- Handling tickets from various requesters and solve the issues through JIRA ticketing tool.
n
- Ensure the details analysis and provide permanent fix to the issues reported.
n
- Performing testing, monitoring and provide guidance for correcting the production issues.
n
- Trouble shooting production related issues based on priority and escalating to the concern team.
n
- Incident management through JIRA tool.
n
- Ensure the iFly Loyalty support activities are completed with quality and on time.
n
- Providing support for software deployment in production and non-production environments(after circulating the plan with the necessary stakeholders).
n
- Post verification of Ifly system after each deployment.
n
- Ensure efficient functioning of iFly Loyalty application.
n
- Monitoring the file processing system and take necessary action.
n
- Coordinate Users/clients and understand the mapping requirement as part of current partner configuration.
n
- Prepare the required mapping and necessary configuration changes.
n