Job Description

Service Manager – Commercial Dishwashing & Catering Equipment

n

Dishcare Group is a commercial dishwasher specialist providing repairs, servicing, equipment, and consumables to cafés, clubs, aged care facilities, childcare centres, and commercial kitchens.

n

We are looking for a practical, organised, and technically minded Service Manager to support our growing service team and help us continue delivering reliable, transparent, and high-quality service to our clients.

n

About the Role

n

Service Manager – Commercial Dishwashing & Catering Equipment

n

Dishcare Group is a commercial dishwasher specialist providing repairs, servicing, equipment, and consumables to cafés, clubs, aged care facilities, childcare centres, and commercial kitchens.

n

We are looking for a practical, organised, and technically minded Service Manager to support our growing service team and help us continue delivering reliable, transparent, and high-quality service to our clients.

n

About the Role

n

This role is ideal for someone with robust technical experience in commercial kitchen equipment who is ready to step into a leadership and coordination role.

n

You will be the key support person for our technicians in the field, while also helping manage client communication, job quality, reporting, invoicing, and ongoing team development.

n

Key Responsibilities

n

n
- Provide technical assistance and troubleshooting support to technicians in the field
n
- Respond to client enquiries and provide clear, professional communication
n
- Review completed job reports to ensure accuracy, quality, and completeness
n
- Prepare and send invoices based on completed service work
n
- Attend client sites when required for quoting, warranty inspections, or technical follow-ups
n
- Assist in identifying training gaps within the service team
n




- Help structure and deliver periodic technical training for technicians
n
- Support the team in maintaining high standards of workmanship, safety, and customer service
n
- Work closely with management to improve service processes and team performance
n

n

About You

n

You will be someone who is reliable, solutions-focused, and comfortable dealing with both technicians and clients. You should enjoy solving technical problems, supporting a team, and helping improve the way service work is delivered.

n

Skills and Experience

n

n
- Experience in commercial kitchen equipment, dishwashing equipment, refrigeration, electrical, plumbing, or similar service industries
n
- Strong technical troubleshooting skills
n
- Ability to guide and support technicians in the field
n
- Good communication and customer service skills
n
- Strong attention to detail when reviewing reports and invoices
n
- Good organisational skills and ability to manage multiple priorities
n
- Ability to attend client sites when required
n
- Experience with commercial gas appliances is desirable
n
- Previous service management or team leadership experience is highly regarded, but not essential for the right person
n

n

What We Offer

n

n
- A key role in a growing service business
n
- Supportive team environment
n
- Opportunity to help shape service procedures and technician training
n
- Varied role across technical support, client communication, job review, and site visits
n
- Long-term career growth opportunities
n

n

About Dishcare Group

n

At Dishcare Group, we focus on delivering the best customer service, fair pricing, transparent advice, and cost-efficient solutions for commercial kitchens. We aim to provide clients with practical options that suit their needs and budget, while maintaining a high standard of technical service.

n

#J-18808-Ljbffr

📌 Service Manager (New South Wales)
🏢 Dishcare Group
📍 New South Wales