Job Description

The Non-Production Environment Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities.

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The role ensures these environments are:

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- Available and stable
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- Secure and properly configured
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- Ready for testing and deployments
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- Quickly restored when issues occur
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This person also coordinates issue triage, manages environment-related risks, and maintains knowledge of how various applications and systems work together.

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Required Experience

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Technical & Industry Experience

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- Experience working in large and complex organisations.
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- Experience in industries such as:
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- Logistics
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- Transport
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- Retail
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- eCommerce
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Environment & Release Management

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- Strong experience managing enterprise test environments.
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- Experience handling software releases and deployments.
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- Experience with incident, change, and release management processes.
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Stakeholder Management

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- Ability to work across technical and business teams.
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- Strong communication and coordination skills.
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- Experience facilitating issue triage and problem-solving workshops.
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Technical Skills

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- SAP applications
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- Oracle applications
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- Microsoft technologies
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- Application dependencies and integrations
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Monitoring & Troubleshooting

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- New Relic
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- Log analysis and dashboard monitoring
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Process Knowledge

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- ITIL Change Management
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- ITIL Request Management
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- ITIL Conflict Management
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Qualifications

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Preferred Certifications

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- ITIL Certification
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- Agile Certification
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- PMP Certification
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- Other Project Delivery Certifications
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Key Personal Attributes

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Process Management

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- Creates and improves operational processes.
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- Removes inefficiencies and simplifies ways of working.
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- Uses data and feedback to improve outcomes.
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Relationship Building

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- Builds trust with diverse stakeholders.
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- Works effectively across teams.
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- Resolves conflicts professionally.
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Action Orientation

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- Takes initiative and ownership.
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- Responds quickly to issues and risks.
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- Drives action even when information is incomplete.
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Digital Mindset

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- Uses data and insights to improve decisions.
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- Promotes digital ways of working.
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Results Focus

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- Delivers high-quality outcomes.
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- Works through challenges to achieve goals.
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- Helps remove barriers for others.
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Key Responsibilities

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- Ensure all non-production environments are available, secure, and fit for purpose.
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- Manage and support test environments throughout the project lifecycle.
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- Monitor environment health, availability, and performance.
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- Coordinate environment setup and configuration for projects and testing activities.
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- Ensure environments comply with security and data protection requirements.
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Release & Deployment Management

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- Plan and coordinate software releases and deployments.
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- Work with application support teams to deploy code with minimal impact to testing.
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- Manage release schedules and deployment plans.
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- Communicate deployment timelines and risks to stakeholders.
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- Conduct post-release reviews and identify improvement opportunities.
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- Lead triage sessions to identify and resolve environment issues.
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- Troubleshoot complex technical problems across multiple applications.
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- Coordinate teams to quickly resolve incidents and defects.
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- Ensure clear communication during outages and service disruptions.
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- Work closely with vendors and suppliers.
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- Manage vendor support tickets and escalations.
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- Partner with vendors to adopt new platform features and capabilities.
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- Coordinate migration activities where required.
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- Improve environment management processes and governance.
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- Enhance monitoring, logging, and reporting capabilities.
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- Drive innovation and adoption of new technologies.
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- Maintain documentation, standards, and best practices.
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Stakeholder Management

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- Act as the link between:
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- Development teams
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- Operations teams
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- Quality Assurance (QA) teams
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- Business stakeholders
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- Provide regular updates on environment status, risks, and releases.
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- Build solid working relationships across teams.
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Training & Knowledge Sharing

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- Create and maintain environment management documentation.
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- Train teams on release and environment management processes.
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- Share lessons learned and best practices.
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📌 Environment Manager (Victoria)
🏢 XPT Software
📍 Victoria