Job Description

Be the person who keeps the sales process moving

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Todd Devine Homes is looking for a highly organised, proactive and people-focused Sales Support Coordinator to join our growing Sales team.

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This is a newly created role designed to provide dedicated administrative and coordination support across our customer journey, from initial enquiry through to pre-construction.

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You'll work closely with our Sales Manager, sales team, Estimating, Drafting, Marketing, Finance and Operations teams to make sure enquiries, documentation, reports, applications and project information are organised, accurate and progressing.

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If you're the kind of person who loves keeping things on track, enjoys variety and takes pride in being the person others can rely on, this could be a great fit.

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About the role

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As our Sales Support Coordinator, you'll take ownership of the day-to-day administration that supports our sales and pre-construction teams.

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Your role will include:

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- Providing professional support for incoming calls, emails, visitors and walk-in customers
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- Directing enquiries to the appropriate salesperson or department
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- Supporting sales administration from initial enquiry through to deposit
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- Setting up customer and project information across HubSpot and ClickHome
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- Preparing tender and project documentation using information provided by the sales team
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- Coordinating transport feasibility assessments and transport quotes
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- Ordering and tracking reports, applications, consultant information and approvals
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- Coordinating soils, surveys, preliminary site investigations and other pre-construction requirements
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- Assisting with insurance, compliance documentation,



service applications and relevant certificates
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- Liaising with suppliers, consultants and internal departments to keep projects progressing
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- Maintaining accurate customer records, client folders, tasks and follow-up dates
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- Monitoring outstanding actions and escalating missing or overdue information
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- Supporting pipeline and workload reporting
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- Helping improve templates, checklists and repeatable administration processes
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- Assisting with general office coordination, suppliers and team requirements
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What you'll bring

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We're looking for someone who is naturally organised, dependable and comfortable managing multiple priorities.

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You'll ideally have:

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- Strong administration, coordination and organisational skills
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- Excellent attention to detail
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- Confident and professional communication skills
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- A customer-focused approach across phone, email and face-to-face interactions
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- Strong follow-through and the ability to keep multiple tasks moving at once
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- Confidence learning and working across different systems
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- Valuable judgement and an understanding of when to action something independently and when to expedite
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- A collaborative approach and willingness to support different teams across the business
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Experience within residential building, construction, property, pre-construction,



sales administration or customer service would be highly regarded.

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Experience using HubSpot, ClickHome or similar CRM and workflow systems would also be an advantage, but is not essential.

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What success looks like

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You'll know you're succeeding when:

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- Salespeople can spend more time speaking with customers and progressing opportunities
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- Customer and project information is accurate and up to date
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- Reports, applications, quotes and administrative tasks are followed through promptly
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- Projects are less likely to be delayed due to missing information or unallocated actions
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- Handover between sales and pre-construction is smooth and consistent
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- Customers and internal teams know they can rely on you for responsive and organised support
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About Todd Devine Homes

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Todd Devine Homes is an established Victorian home builder specialising in modern prefabricated and residential housing solutions.

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We work across a diverse range of projects, from individual homes and Small Second Dwellings through to multi-home developments, lifestyle communities and commercial accommodation projects.

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Our team brings together sales, design, estimating, construction and operations, giving this role the opportunity to work across multiple areas of the business and gain a solid understanding of the complete home-building journey.

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The details

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Location: Bayswater, VIC

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Employment: Full-time

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Reports to: Sales Manager

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This position operates across a Monday to Saturday roster, with Saturday attendance required and one coordinated weekday off during the week.

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📌 Sales Support Coordinator (Williamstown)
🏢 Todd Devine Homes | Victoria's Prefab Experts
📍 Williamstown