Job Description

About the Role

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As House Manager, you will be responsible for a fully accredited Level III residential supported accommodation facility, housing up to 70 residents with varying needs and levels of support requirements. This is a full-time permanent position from Monday to Friday.

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Working closely with the Operations Manager and wider leadership team, you will:

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- Lead the daily operations, presentation, maintenance, and security of the facility.
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- Ensure compliance with legislative, regulatory, and organisational requirements.
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- Drive continuous improvement, audits, and quality assurance activities.
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- Support and monitor resident wellbeing, personal care, daily living activities, and medication management processes.
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- Coordinate external support services and liaise with support workers, social workers, families, and stakeholders.
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- Manage resident records, reporting systems, administration, and procurement activities.
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- Oversee occupancy levels, resident payments, and financial administration.
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- Lead recruitment, rostering, supervision, coaching, and performance management of staff.
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- Foster a positive, accountable, and person-centred team culture.
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- Participate in emergency response and on-call duties as required.
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About the Role

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As House Manager, you will be responsible for a fully accredited Level III residential supported accommodation facility, housing up to 70 residents with varying needs and levels of support requirements. This is a full-time permanent position from Monday to Friday.

n

Working closely with the Operations Manager and wider leadership team, you will:

n

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- Lead the daily operations, presentation, maintenance, and security of the facility.
n
- Ensure compliance with legislative, regulatory, and organisational requirements.
n
- Drive continuous improvement, audits, and quality assurance activities.
n
- Support and monitor resident wellbeing, personal care,



daily living activities, and medication management processes.
n
- Coordinate external support services and liaise with support workers, social workers, families, and stakeholders.
n
- Manage resident records, reporting systems, administration, and procurement activities.
n
- Oversee occupancy levels, resident payments, and financial administration.
n
- Lead recruitment, rostering, supervision, coaching, and performance management of staff.
n
- Foster a positive, accountable, and person-centred team culture.
n
- Participate in emergency response and on-call duties as required.
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About You

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We are seeking a self-motivated, confident, and pro-active individual that possesses an understanding and ability to demonstrate respect, professionalism and compassion within a level III Supported Accommodation environment which provides assistance and support to residents.

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To be successful in this role, you will have:

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- Experience managing a residential, supported accommodation, disability, aged care, or community services facility.
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- Strong people leadership skills, including recruitment, rostering, coaching, and performance management.
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- Knowledge of compliance frameworks, risk management, audits, and quality systems within a regulated care environment.
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- Experience managing budgets, procurement, occupancy, and financial administration.
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- Excellent communication and stakeholder engagement skills.
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- A compassionate and respectful approach when supporting people with diverse needs.
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- Strong problem-solving abilities and confidence working autonomously.
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- The ability to manage competing priorities in a energetic environment.
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Essential Requirements

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- NDIS Worker Screening Clearance (Yellow Card) or ability to obtain
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- Criminal history check
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- Current First Aid Certificate
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- Current CPR Certificate
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- Full Australian work rights
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- Ability to complete all mandatory compliance and organisational training requirements
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📌 House Manager - Greenslopes House (Queensland)
🏢 Civitas Group
📍 Queensland