Banana Backpackers, an exciting and recently renovated hostel nestled in the heart of vibrant Brisbane!
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We are currently seeking an enthusiastic and experienced Front office Superstar with a passion for providing exceptional customer service to oversee our daily operations. This position is available for an immediate start for the right candidate.
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You will be responsible for managing all aspects of the hostel's day-to-day operations, ensuring that our guests have an unforgettable experience while staying with us. You'll be the go-to person for any guest queries and questions and will work closely with our friendly team to ensure the smooth running of our facilities.
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At Banana Backpackers, we believe that having fun and providing outstanding service go hand in hand. We're looking for someone who not only has a great vibe and energy but also possesses excellent communication and leadership skills to inspire and motivate our team. You'll be up-to-date with all the latest exciting things to do in the hostel and the surrounding area, ensuring that our guests have the best possible experience during their stay.
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What's in it for you?
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- Work a 4 day week with 4 days off rotating roster (yes you get some 4 day weekends off!!) with a highly competitive salary
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- Hours of work 9am till 8.30pm for your 4 days on.
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- Onsite parking.
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- CBD location short walk from Roma St Station
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- Work in a newly renovated and fitted out hostel
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- Chat to new people daily from all over the world
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- Work with a great team with exceptional customer service focus!
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Responsibilities
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- Ensure high-quality customer service is provided to guests
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- Manage reservations and check-ins, payments and check outs
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- Handle customer queries and questions
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- Build and maintain positive relationships with guests, staff, and vendors
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- Maintain cleanliness and safety standards - some ad hoc cleaning required
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- Deal with any issues that arise
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- Promotion of the business
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Requirements
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- Attention to detail and organizational skills
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- Excellent customer service and problem-solving skills
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- Proficient in computer applications and software
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- Good understanding of Cloudbeds property management systems and social media platforms is favorable
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- Strong ability to multitask
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- Ability to work a 4 on 4 off roster, including weekends and holidays
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Interviews for this position will start immediately so if you have a can do attitude and are keen to chat with people from all over the world, we want to hear from you!