Job Description

Company Description

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Joinus at Accor,wherelife pulseswithpassion!

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As apioneerin the art ofresponsiblehospitality, Accor is the Pacific's largest and fastest-growing hotel groupwith a network of more than 5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.

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Conveniently located beside Mackay Airport,ibis Mackayoffers modern accommodation, warm and friendly service, and the lively TurBARlence Tavern - all just a short walk from the terminal. Welcoming business and leisure travellers alike, our team is passionate about creating relaxed, memorable guest experiences in the heart of tropical North Queensland.

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As part of Accor, one of the world's leading hospitality groups, you will join a global network of passionate hospitality professionals committed to placing people at the heart of everything we do.

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Job Description

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ibis Mackay is looking to welcome a Front Office All Rounderto join our growing Front Office team. As a Front Office All Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, genuine and responsive service.

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The Role

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- Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.
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- Assist with reservations tasks
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- Assisting guests with requests and creatingmemorable experiences
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- Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
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- Daily liaison with inter-departments such housekeeping for guest movements, requests and activities
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- Meeting and exceeding guest expectations and confident handling of customer complaints in anefficient and proactive manner
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- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay
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Qualifications

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What we are looking for

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- A natural ability to authentically connect with people
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- Excellent time management skills
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- Previous customer service experience, preferably in a Hotel workplace
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- Strong computer knowledge including Microsoft Office and hotel PMS (preferably OPERA Cloud)
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- The ability to multi-taskand thinkon your feet to quickly resolve issues
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- High levels of accuracy and attention to detail
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- Exceptional communication skills
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- Fluency in English (additional languages are a plus)
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- Flexibility to work various shifts including week-ends, evenings, overnightsand public holidays
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- Candidates to have full working rights for Australia
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Additional Information

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With over 400 hotels in Australia and 5,000 across the globe, we provide:

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- -endless career development opportunities
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- -discounted hotel accommodation worldwide
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- - learning programs through our Academies and the chance to earn qualifications while you work
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📌 Front Office All Rounder (Mackay)
🏢 IBIS
📍 Mackay