Job Description

Company Description

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About Novotel Surfers Paradise...

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Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise, close to all forms of public transport and our iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: Boulevard Café & Bar, The Restaurant and in-room dining. We offer a professional and relaxed atmosphere, providing genuine hospitality for our guests. For our guests wanting to unwind we offer a heated outdoor swimming pool & spa, tennis courts and gym. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

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We are seeking an experienced and motivated Housekeeping Team Leader to join our housekeeping leadership team and help maintain the highest standards of cleanliness, presentation, and guest satisfaction.

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Job Description

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A unique part-time (minimum guarantee 30 hours per week) opportunity as Housekeeping Team Leader has become available in our housekeeping leadership team.

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Some of the things you'll be doing include;

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- Lead, motivate and support housekeeping team members during daily operations.
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- Allocate room assignments and monitor productivity to ensure efficient workflow, opening and closing shifts.
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- Inspect guest rooms, corridors, and public areas to ensure quality standards are consistently met to brand standards.
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- Assist with training, coaching, and onboarding of new team members.
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- Support the Housekeeping Manager with rostering, attendance management, and operational planning.
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- Ensure compliance with workplace health and safety policies and procedures.
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- Manage guest requests and resolve housekeeping-related concerns in a professional and timely manner.
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- Monitor stock levels and assist with linen, amenities, and chemical inventory control.
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- Support the team during peak periods and maintain a positive, high-performing work environment.
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- Foster a culture of teamwork, accountability, and exceptional service.
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- Assisting the Housekeeping Management team in the day-to-day operations of all areas of the Housekeeping department.
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- Communicating on a daily basis with the Housekeeping Management team and respective departments to ensure an effective flow of communication.
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- Providing "on the job" training and inductions to support our energetic housekeeping team.
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- Briefing team members providing updates and key OHS updates.
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- Logging lost property; assisting with guests requests and resolving guest complaints.
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Qualifications

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To be successful in this role, you will have:

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- Previous housekeeping supervisory or team leadership experience within a hotel environment.
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- Strong knowledge of housekeeping operations and cleaning standards.
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- Experience working in large hotels or high-volume accommodation environments.
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- Excellent communication and interpersonal skills.
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- Strong attention to detail and commitment to quality.
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- A passion for hospitality and guest service.
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- Proven ability to lead, coach, and develop team members.
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- Ability to prioritise tasks and perform effectively in a fast-paced environment.
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- Flexibility to work a rotating roster, including weekends and public holidays.
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- Full Working rights in Australia.
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What we're looking for,

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- Previous experience with training and leading a housekeeping team
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- Excellent presentation, interpersonal and communication skills.
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- A team player that leads by example.
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- A keen eye for detail with a hands‐on approach.
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Additional Information

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What's in it for you?

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In return, we offer excellent career development and training opportunities within a dynamic and supportive team as well as employee benefits including discounted accommodation and food & beverage services worldwide.

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- Career development opportunities within a growing hospitality organisation.
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- Supportive and collaborative team environment.
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- Employee discounts and advantages.
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- Ongoing training and professional development.
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- The opportunity to lead a team in one of the region's largest hotel operations.
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So, when will you be joining us?

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If you are a motivated housekeeping professional looking to take the next step in your hospitality career, we'd love to hear from you.

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Novotel Surfers Paradise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

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Surfers Paradise, Queensland

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📌 Housekeeping Team Leader (City of Gold Coast)
🏢 Nearheal(trading as Nearheal
📍 City of Gold Coast