Job Description

Salesforce Education Functional Consultant

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As a Salesforce Education Functional Consultant, you will own the delivery of end-to-end Salesforce solutions, from planning and
n discovery through to design, delivery, training, and handover. This is a highly client-facing role where you will lead solution teams to
n achieve successful business outcomes, supported by Solution Architects, Consultants, and Developers.

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You will work closely with the Project Managers to develop delivery plans, manage client communication and collaboration, identify
n and mitigate project risks, and ensure solutions are delivered on time, to scope, and within budget.

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As part of the Education Practice, you will work with a diverse range of clients, including Higher Education providers, training
n organisations, K–12 schools, membership associations, and other for-purpose organisations. The Education Practice primarily delivers
n solutions on the Salesforce platform, with a particular focus on Salesforce Education Cloud.

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You will also contribute to the growth and capability of the practice through thought leadership, mentoring, development of reusable
n assets and solution accelerators, and participation in broader operational activities.

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Responsibilities

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- Deliver end-to-end Salesforce solutions encompassing discovery, planning, business analysis, solution design, development,testing, training, deployment, and handover.
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- Lead solution teams through the full delivery lifecycle, ensuring solutions align with client requirements, strategicobjectives, and organisational goals.
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- Work closely with the Project Manager to develop delivery plans, manage client communications, monitor project risks, andmaintain delivery within scope and budget.
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- Conduct business analysis and requirements gathering, translating business needs into practical and scalable Salesforcesolutions.
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- Develop estimate, and document functional and technical solution designs, processes, user stories, architecture diagrams, andrelated projectdocumentation.
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- Facilitate client discovery sessions, workshops, showcases, demonstrations, and training.
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- Act as a trusted advisor to clients,



leveraging the broader team's expertise to identify and recommend optimal solutions.
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- Support solution estimation, planning, prioritisation, and delivery across multiple projects as required.
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- Provide operational support and expertise to the Managed Services team when required.
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- Apply appropriate software development and delivery methodologies, including Agile and Waterfall approaches.
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- Contribute to data migration planning and activities, ensuring appropriate consideration of data quality, mapping,transformation, and migrationrequirements.
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- Provide leadership, mentoring, and guidance to other members of the project and solution teams.
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- Contribute to practice growth through thought leadership, development of solution accelerators and reusable assets, andparticipation in recruitment,onboarding, training, enablement, and other operational activities.
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- Promote high standards of delivery, collaboration, documentation, and client service across the practice.
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Qualifications

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- Minimum 3 years' experience delivering Salesforce-based solutions or leading comparable software solutions.
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- Experience delivering solutions within one or more of the following areas:n n
- Education, membership, or association management systems (e.g. Microsoft Dynamics, iMIS, Civica, Paradigm,ReadyTech).
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- Learning Management Systems (e.g. Moodle, Canvas, Brightspace).
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- CRM and fundraising platforms (e.g. Raiser's Edge, Blackbaud CRM, Microsoft Dynamics)
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- Marketing platforms (e.g. Salesforce Marketing Cloud, Ortto).
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- Integration platforms and technologies (e.g. MuleSoft, Workato, Zapier, Make.com, Omatic).
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- K-12 Student Information Systems.
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- Proven track record of estimating, planning, designing, and delivering end-to-end technology solutions.
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- Experience acting as the solution lead on at least two full lifecycle implementations.
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- Demonstrated understanding of software development and delivery methodologies, including Agile and Waterfall.
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- Knowledge and practical understanding of data migration practices.
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- Experience working with Salesforce solutions, preferably including Salesforce Education Cloud and/or Education DataArchitecture (EDA).
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- One or more current Salesforce certifications, such as Salesforce Administrator, Platform Developer, Education Cloud, orother relevant Salesforce certifications.
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- Must be based in Australia and hold a valid permit to work on a permanent basis.
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Skills

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- Strong knowledge of Salesforce solutions and the ability to translate business requirements into effective Salesforce designs.
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- Preferably, experience or knowledge of Education Cloud, Data Cloud, and Marketing Cloud, including an understanding oftheir data models and relationships.
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- Experience in gathering and analysing business requirements and producing explicit documentation, including process maps,user stories, solution designs, and architecture diagrams.
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- Strong consultative and stakeholder management skills, with the ability to establish credibility and build trusted-advisorrelationships with clients.
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- Exceptional written and verbal communication skills, with confidence facilitating workshops, presentations, showcases,demonstrations, and training.
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- Strong analytical and problem-solving capabilities, with a passion for improving business processes and systems.
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- Demonstrated ability to collaborate effectively with diverse teams and deliver tailored solutions that meet client needs.
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- Strong leadership skills, with the ability to mentor and guide consultants and other team members.
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- Ability to manage competing priorities and operate effectively across multiple projects and stakeholders.
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- Strong understanding of solution delivery, implementation planning, and project dependencies.
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- Passion for, or experience working within, the for-purpose and education sectors.
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- A proactive approach to continuous improvement, knowledge sharing, and practice development.
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📌 Salesforce Education Functional Consultant (New South Wales)
🏢 AlphaSys
📍 New South Wales