Job Description

Medical /Senior Receptionist - Southside Brisbane

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Greet patients warmly upon arrival and ensure their experience is positive and efficient.

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The ideal candidate will report to the practice manager and will provide support to the Practice Manager in managing the day to day admin/operations of the Practice. The role offers the opporutnity to progress into Practice Management role across various Practices that Qualitas Health operates and continues to acquire.

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Skills

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- Excellent verbal and written communication skills
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- Strong organizational skills with attention to detail
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- Basic knowledge of medical terminology is preferred.
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- Basic knowledge of medical terminology is preferred but not required
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- Ability to maintain confidentiality
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Responsibilities

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- Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit.
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- Schedule appointments accurately using the practice's electronic scheduling system.
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- Answer phone calls promptly and assist callers with inquiries or direct them to the appropriate staff member.
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- Manage patient records by updating personal information accurately in the electronic database.
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- Verify insurance coverage for current patients and update insurance information for existing patients.
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- Collect co-payments or outstanding balances from patients at check-in or check-out as necessary.
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- Support the Practice Manager with daily administrative and operational tasks as directed.
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- Maintain cleanliness and organization of reception area including stocking brochures/pamphlets if required.
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- Collaborate with medical staff regarding any changes in appointment schedules or urgent patient needs.
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- Handle incoming/outgoing mail efficiently including sorting correspondence/documents as needed.
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Familiarity with medical terminology and practices is desirable.

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- High school diploma or equivalent; additional education/training in healthcare administration is a plus.
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- Experience working in customer service roles is preferred but not mandatory.
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- Familiarity with medical terminology and practices is desirable but not required.
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- Demonstrated experience using electronic health records (EHR) or practice management software.
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- Proficient in using computers and electronic health records systems.
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- Excellent interpersonal skills with the ability to communicate effectively with patients, staff, and external parties.
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- Ability to maintain composure under pressure while providing exceptional customer service.
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📌 Medical /Senior Receptionist - Southside Brisbane (Queensland)
🏢 Qualitas Health
📍 Queensland