Job Description

NDIS Allied Health Administrative Assistant

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Roaming Therapy is seeking a friendly, organised and proactive Allied Health Administrative Assistant to support our growing mobile allied health team.

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This is an NDIS-focused administrative role and will suit someone who enjoys working with clients, participants, families, support coordinators and healthcare professionals while keeping a busy allied health service organised behind the scenes.

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As an important first point of contact for our Company, you will play a key role in creating a positive experience for our clients from their initial enquiry through to ongoing service delivery.

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You will also work closely with our clinicians and management team to coordinate appointments, manage referrals, maintain accurate client records and assist with the day-to-day administration required to keep our services running smoothly.

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Key Responsibilities

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- Respond to new and existing client enquiries via phone, email and online referrals
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- Assist with the intake and onboarding of new NDIS participants
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- Communicate professionally with participants, families, carers, support coordinators and plan managers
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- Coordinate clinician calendars and schedule client appointments
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- Match new referrals with appropriate clinicians based on location, availability and service requirements
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- Follow up referrals and assist prospective clients through the onboarding process
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- Create and maintain accurate client records within our practice management system
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- Collect relevant NDIS, funding and referral information
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- Assist with service agreements and other client documentation
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- Support clinicians with scheduling, cancellations, rescheduling and general administrative requirements
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- Monitor emails, incoming calls and administrative requests
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- Maintain accurate records and ensure client information is kept up to date
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- Assist management with general operational and administrative tasks
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- Provide a high standard of customer service across every client interaction
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About You

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We are looking for someone who is:

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- Highly organised with excellent attention to detail
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- Friendly, professional and confident communicating over the phone
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- Comfortable managing a high volume of calls, emails and administrative tasks
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- Able to prioritise competing tasks in a fast-paced environment
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- Confident using practice management systems and other online software
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- Reliable, proactive and able to work independently
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- A strong written and verbal communicator
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- Compassionate and comfortable communicating with people with disability, families and carers
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- Focused on providing an excellent client experience
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Highly Regarded

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Previous experience in one or more of the following will be highly regarded:

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- NDIS administration
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- Allied health administration
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- Medical or healthcare reception/administration
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- NDIS participant intake and onboarding
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- Working with support coordinators and plan managers
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- Allied health appointment scheduling
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- Practice management software
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- Physiotherapy, Occupational Therapy, Speech Pathology or Exercise Physiology administration
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About Us

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We are a growing mobile allied health provider delivering services to clients in their homes and communities.

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Our team provides Physiotherapy, Occupational Therapy, Speech Pathology, Exercise Physiology and Hydrotherapy, with a solid focus on making allied health services accessible and convenient for our clients.

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We are looking for someone who wants to become an important part of our administration team and contribute to the continued growth of our company..

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📌 NDIS Allied Health Administrative Assistant (Williamstown)
🏢 Roaming Therapy
📍 Williamstown