Join a well-established family business where your contribution truly matters.

DMW Industries is a proudly Australian-owned family business with more than 50 years' experience supplying and servicing commercial laundry equipment across Victoria.

We're known for our outstanding customer service, long-term client relationships and reliable service support. As our business continues to grow, we're looking for an organised, proactive Office Manager to become the operational hub of our business.

This is much more than a traditional administration role. As the only office-based team member, you'll work closely with the Managing Director, support our service technicians, build strong customer relationships and help keep every part of the business running smoothly.

About the role

As the Office Manager, you will be the central coordination point for our business and the first point of contact for many of our customers. This is a varied, hands-on role where no two days are the same. This is a role where you'll have genuine autonomy and the opportunity to help shape how the business operates.

Key responsibilities

Coordinating service technicians and scheduling customer jobs

Speaking with customers and managing service enquiries

Preparing quotations, invoices and customer agreements

Ordering parts for upcoming service work





Supporting sales administration and contract renewals

Maintaining customer records and office systems

Working closely with the Managing Director to improve business processes

About you

Previous experience in an Office Manager, Administration Manager or similar role

Outstanding organisation and time management skills

Excellent customer service and communication skills

The confidence to work independently and make day-to-day decisions

Strong attention to detail

A proactive, solutions-focused approach

Experience working in a small business (highly regarded)

Experience in a service, maintenance or trades environment (highly regarded but not essential)

Why Join DMW?

Join a successful family-owned business with more than 50 years of history

Work directly with the Managing Director and have genuine influence

Enjoy a varied role with trusted autonomy

Be part of a supportive, close-knit team

Opportunity to grow as the business continues to expand

Stable, long-term career opportunity

If you're looking for a role where you'll be trusted to take ownership, build robust customer relationships and make a genuine impact every day, we'd love to hear from you.

Submit your resume and a brief cover letter telling us why you'd be a great fit for DMW Industries.

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📌 Office Manager | Service & Operations (Melbourne)
🏢 DMW Industries
📍 Melbourne