Job Description

Laneway is recruiting on behalf of our client for an experienced ICT Support Officer to join their technology team.

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This is a frontline ICT support role based in Canberra, providing technical assistance to users across Australia and overseas.

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The role is 100% onsite in Canberra, with hands-on support for users, workplace technology and ICT equipment being a key component of the position.

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The Role

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Key responsibilities will include:

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- Providing frontline ICT support across hardware, software, network, account and device issues
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- Responding to and managing helpdesk requests, incidents and service requests
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- Triaging, resolving and escalating issues in line with service levels
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- Supporting user accounts, devices, software and ICT asset records
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- Assisting with ICT projects, upgrades, testing, rollouts and implementation activities
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- Supporting the deployment and maintenance of ICT equipment
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- Preparing and maintaining ICT procedures, user guides and knowledge articles
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- Liaising with internal stakeholders, vendors and service providers
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- Identifying recurring issues and contributing to service and process improvements
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- Supporting cyber security controls, patching, access management and incident reporting
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- Providing hands-on support for user and workplace ICT equipment
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About You

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You'll ideally have:

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- Demonstrated experience providing ICT support, preferably within the Australian Public Service
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- Strong troubleshooting and problem-solving skills
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- Experience supporting users in a Microsoft on-premises and cloud environment
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- Experience with hardware, software, networks,



user accounts and devices
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- Strong customer service and communication skills
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- Ability to explain technical issues clearly to both technical and non-technical users
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- Ability to analyse issues, identify risks and develop practical solutions
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- Solid organisational skills and the ability to manage competing priorities
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- Experience supporting ICT projects, upgrades or technology rollouts
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- A professional and collaborative approach to working with users, colleagues and external providers
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- Understanding of ICT security and governance requirements
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- Experience with Active Directory
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- Experience with Azure AD / Microsoft Entra ID
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- Understanding of ITIL principles
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- Experience working within an Australian Government or APS environment
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- Experience working across Microsoft on-premises and cloud environments
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Security & Location

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- Current Baseline security clearance is essential
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- Canberra based
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- 100% onsite — this is not a remote or hybrid position
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- Hands-on user and ICT equipment support is a key component of the role
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The Opportunity

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This is a great opportunity for an ICT Support professional looking to work in a customer-focused environment while gaining exposure across ICT operations, projects, infrastructure and security.

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The successful candidate will need to demonstrate strong technical support capability, sound judgement and the ability to work effectively in a busy operational environment.

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Laneway

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We value diverse perspectives, backgrounds, and experiences, and encourage applications from people of all identities, communities, and career journeys.

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📌 ICT Project Officer - 3 Months (Canberra)
🏢 Laneway Talent
📍 Canberra