Job Description

The Careers are Better at Hungry Jack's!

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Hungry Jack's is seeking a Head of Capability to lead our company wide capability and engagement strategy. You'll play a key role in attracting, developing, and retaining the amazing people who power our network across Australia. This role will focus on enhancing employee experience, strengthening our EVP, embedding a high-performance and value-led culture through learning, recognition, career development and engagement frameworks

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Responsibilities:

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Capability & Learning Strategy

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- Design and deliver a capability strategy that fuels operational excellence and future-readiness.
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- Embed a culture of continuous learning across our restaurants and support teams.
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- Lead the creation of programs from onboarding to leadership development and compliance.
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- Use data to identify capability gaps and optimise learning investments.
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Employee Experience & EVP

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- Shape and champion our Employee Value Proposition (EVP).
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- Improve employee lifecycle touchpoints—from recruitment to retention.
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- Collaborate with key teams to embed EVP into every employee interaction.
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- Develop and maintain structured career pathways from crew to leadership, enabling internal mobility and upskilling
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- Ensure pathways support diversity, equity, and inclusion and are align with workforce planning priorities
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- Collaborate with operations and L&D; to define role‐specific competency frameworks
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- Lead innovative reward and recognition programs that drive engagement.
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- Partner with People & Culture and Payroll to enhance employee benefits.
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- Manage external platforms and vendors supporting recognition and benefits.
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Engagement Systems & Insights

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- Oversee digital systems supporting learning, recognition, and real‐time feedback.
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- Lead employee surveys, insights analysis, and action planning.
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- Build a feedback‐driven culture across the network.
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Leadership & Influence

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- Inspire and grow a high‐performing capability and experience team.
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- Partner with senior leaders to embed capability and engagement priorities.
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- Represent the function across business forums and external partners.
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What You'll Bring

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- 8–10+ years' experience in L&D;, capability, or people experience leadership roles.
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- Track record in leading enterprise‐wide capability or engagement strategies.
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- Deep knowledge of learning systems, recognition platforms, and engagement tools.
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- Expertise in career architecture, competency frameworks, and EVP design.
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- Robust strategic thinking, communication, and stakeholder engagement skills.
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Ready to Lead the Future of Talent at Hungry Jack's?

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Apply now and help us build a high‐performance, values‐led culture that our people are proud to be part of.

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📌 Head of Capability (New South Wales)
🏢 Hungry Jack's
📍 New South Wales