Job Description

ESdat Client Engagement and Support Expert

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EarthScience Information Systems – Sydney CBD NSW

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Are you a professional experienced in using ESdat for geo-environmental data analysis and reporting who wishes to:

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- Provide guidance to others?
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- Lift the standard of data management across the industry?
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- Develop your own skills in using the ESdat software?
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Due to the expansion of our company, Earth Science Information Systems (EScIS) is looking for a mid or senior level expert to work with other ESdat experts and help our clients optimize their ESdat usage within their organisation.

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- Work for a company who values and rewards achievement
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- Become a vital member of our expanding business
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- Work from home chance
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- Periodic team meetings in the Byron Bay/Ballina Region
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OUR COMPANY

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EarthScience Information Systems (EScIS) is an established scientific software company that is focused on producing a great user experience and quality scientific software that helps scientists and engineers understand and monitor their environment.

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Our ESdat environmental data management softwarehas a large and growing word-wide userbase.

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YOUR ROLE

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Client Support, Training and Engagement:

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- Be a main point of contact for an allocation of our clients and take ownership for improving their ESdat Usage.
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- Liaise with clients to understand their challenges, current usage, and to advise on improvements.
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- Provide online or onsite ESdat training.
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- Support our clients as needed.
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- Individual and client wide group communications.
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Generation of Best Practice materials to support our users:

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- Production of training, support and similar resources.
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- Develop pro-forma best practice resources for common scenarios.
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- Compile and create content or case studies related to best practice implementations of the ESdat software.
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Promote our software and services:

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- Provide technical demos of the ESdat software or extensions to existing clients, prospects or industry.
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- Communications via articles or social media.
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- Attendance at industry events (including conferences) to promote our software and expertise.
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Team Collaboration:

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- Daily collaboration will be held with individual team members.
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- If located in Sydney working from office 2 days per week or as agreed.
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- Regular team meetings are held online on a weekly schedule.
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- In-person team meetings are held 2-3 times a year in Ballina/Byron Bay.
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What you will bring to the role:

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- A passion for working with geo-environmental data, sharing knowledge with others and driving best practice.
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- Practical experience in using ESdat for environmental data management.
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- Experience in or familiarity with at least two of the following sectors: Mining, Consulting, Government, Industry or Landfill.
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- A demonstrated history of successfully driving improvements and change.
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- Experience in managing projects.
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- Degree or Diploma in Environmental Science, Hydrogeology, Geology, Geospatial or related field.
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- Excellent verbal and written English.
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You will be rewarded with ...

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- Full training and support
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- Competitive remuneration
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- Work from home (with one day at the office, if located in Sydney)
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- Travel to the Byron Bay/Ballina region 2-3 times a year
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- Fantastic work culture within an expanding business
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- All the tools and resources required to ensure you succeed.
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📌 ESdat Client Engagement and Support Expert (New South Wales)
🏢 EarthScience Information Systems
📍 New South Wales