Lead a team of technicians in a well-supported service operation. Strong admin backing, realistic workloads, and a focus on quality.

We’re an independent, Australian-owned lift company with a strong and growing service portfolio across Queensland. Our focus is simple — deliver reliable service, support our technicians properly, and build long-term customer relationships.

We’re now looking for a Lift Service Manager to take ownership of our Brisbane and Gold Coast based service team and portfolio.

This role is ideal for an experienced Service Supervisor ready to step up, or an established Service Manager looking for a more supported, well-structured environment.

The Role

You’ll be responsible for overseeing service operations across Brisbane and the Gold Coast, leading a team of 7 technicians and ensuring consistent, high-quality outcomes across the portfolio.

This is a hands-on leadership role — not in the tools, but close enough to the detail to support your team and customers when it matters.

You will:

Lead, support and develop a team of service technicians

Oversee daily operations, including maintenance, breakdowns and callouts

Work alongside a dedicated scheduler to ensure efficient planning and prioritisation

Provide high-level technical support to technicians (with backing from manufacturers and industry contacts where required)

Take ownership of customer relationships, including escalations and contract performance

Drive customer retention through consistent service delivery

Monitor and reduce callback rates through proactive problem solving

Ensure compliance with safety standards and company procedures

What Makes This Role Different

Most service roles promise support — this one actually delivers it.

Well-structured operation with strong admin and scheduling support

Manageable team size (7 technicians) with a stable, established portfolio

Tight-knit, low-ego culture where people help each other out

Realistic workloads focused on quality over constant firefighting





Minimal after-hours disruption — no on-call field requirement

You’ll have the autonomy to run your portfolio properly, without being pulled in ten directions.

About You

You’ll come from the lift industry and understand what good service looks like — both technically and operationally.

An experienced Lift Service Supervisor ready to step into a management role, or

A current Service Manager looking for a more stable and supported environment

You’ll bring:

Strong understanding of lift service and maintenance operations

The ability to lead and support technicians effectively

Confidence handling customer escalations and building long-term relationships

Solid technical knowledge, with the ability to assist in fault diagnosis when needed

A practical, solutions-focused approach

Good organisational and communication skills

The Offer

Market-competitive salary package (based on experience)

14% superannuation

Dual cab ute

Phone and laptop provided

Long-term career opportunity within a growing Australian business

Location

Brisbane-based, with oversight of technicians working across Brisbane, Gold Coast, and occasional regional Queensland work.

Eletech Pty Ltd is an Independent Lift Company with decades of experience in lift installation, modernisation and refurbishment, maintenance and repairs.

Our services are structured to cover the whole lifespan of your lift. With our head office in Brisbane and operating throughout Queensland and New South Wales we offer a comprehensive range of lift solutions for commercial and private customers.

Source: This is an extract from the company's own website.

DECADES OF EXPERIENCE

Eletech Pty Ltd is an Independent Lift Company with decades of experience in lift installation, modernisation and refurbishment, maintenance and repairs.

Our services are structured to cover the whole lifespan of your lift. With our head office in Brisbane and operating throughout Queensland and New South Wales we offer a comprehensive range of lift solutions for commercial and private customers.

Source: This is an extract from the company's own website.

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📌 Lift Service Manager - Brisbane (Queensland)
🏢 Eletech
📍 Queensland