Job Description

Are you a highly organised administration professional who enjoys working in a fast-paced environment?

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Your new company

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Hays is pleased to partner with a prominent state government body, who play a vital role in supporting the wider Queensland community in development and maintenance. They are seeking an efficient and dynamic AO3 Business Support Officer to join and contribute to a great team on a full-time temporary contract in Townsville.

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Your new role

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We are seeking a motivated Business Support Officer to support the delivery and management of work orders and projects across North Queensland. Working closely with the Business Support Co-ordinator and Business Manager, you will play a key role in maintaining the integrity of work order processes while delivering exceptional customer service and administrative support.

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Key Responsibilities

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- Provide high-quality customer service to internal and external stakeholders.
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- Support the administration and management of work orders and projects across the region.
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- Prepare, update and maintain records, reports and documentation with a high level of accuracy.
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- Utilise systems such as Ellipse and the Microsoft Office Suite to manage information and workflows.
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- Respond to enquiries and provide support to senior staff when required.
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- Develop, maintain and improve procedures, manuals and registers.
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- Undertake a range of general administrative and business support functions.
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What you'll need to succeed

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- Current driving licence.
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- Strong attention to detail and commitment to accuracy.
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- Intermediate to advanced skills in the Microsoft Office Suite, particularly Excel.
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- Ability to work effectively in a quick-paced, KPI-driven environment.
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- Strong organisational, communication and customer service skills.
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- A proactive and team-focused approach to work.
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What you'll get in return

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- $51.12 per hour plus superannuation
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- Full-time hours, Monday to Friday (37.5 hours per week)
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- Townsville location based in Garbutt
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- Contract through to 27 November 2026 with the possibility of extension
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- Opportunity to gain valuable experience within a respected Queensland Government organisation
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📌 Ao3/1 Business Support Officer (Townsville)
🏢 Uworkin
📍 Townsville