InOne Healthcare (InOne Imaging) is seeking a dedicated and compassionate Senior / Lead Receptionist – Imaging. This role is ideal for someone who is passionate about delivering exceptional patient care and providing a seamless front-of-house experience within a supportive and growing healthcare team. You will be the first point of contact for patients and play a key role in ensuring smooth clinic operations across our imaging services.
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Key Responsibilities
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- Coordinate and schedule imaging appointments in line with clinical requirements
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- Process imaging referrals and maintain accurate, confidential patient records
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- Welcome patients and manage check-in and check-out processes efficiently
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- Respond to enquiries via phone, email, and in person with professionalism
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- Provide explicit preparation instructions for imaging procedures
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- Support billing processes, including Medicare and private payments
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- Liaise with radiologists, clinicians, and internal teams to ensure smooth workflow
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- Maintain compliance with healthcare regulations, privacy standards, and clinic procedures
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About You
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- Passion for providing high-quality patient care and customer service
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- Previous experience as a receptionist / admin team lead within the radiology industry
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- Excellent communication and interpersonal skills
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- Prioritizing tasks effectively
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- Understanding of healthcare compliance, NDIS, or aged care (desirable)
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Requirements
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- Full working rights in Australia
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- National Police Check (or willingness to obtain)
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- Working With Children Check (or willingness to obtain)
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- NDIS Worker Screening Check (or willingness to obtain)
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- COVID-19 vaccination (as required)
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Why Join Us?
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Supportive, inclusive, and collaborative team environment Opportunity to contribute to meaningful, patient-focused work Ongoing training and professional development Career growth within a growing organization