Job Description

Our client is an established Sydney-based online business specialising in wholesale and retail garden decor across Australia. Operating successfully for seven years, they are a small, quick-moving team that leverages modern AI tools daily to drive innovation and operational efficiency.

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They are now seeking to hire an Ecommerce Admin Support Assistant to maintain daily operational excellence and keep their digital storefronts running seamlessly. Serving as the backbone of day-to-day operations, this role ensures high data accuracy, spotless website content, and smooth platform administration.

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Job Responsibilities

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Ecommerce & Website Management

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- Manage and update product listings across Shopify and BigCommerce platforms
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- Update pricing, inventory levels, product descriptions, and category structures
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- Audit website content continuously to identify and resolve broken links, listing errors, and system glitches
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Data Processing & Image Editing

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- Perform product data entry, spreadsheet formatting, data cleaning, error correction, and duplicate removal
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- Prepare product images by executing background removal, cropping, and resizing
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- Upload and organise processed product media across ecommerce channels
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Marketing & Operational Support

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- Create engaging marketing collateral using Canva and AI platforms
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- Conduct daily research and administration using AI productivity tools such as ChatGPT and Claude
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- Conduct outbound calls and support general operational tasks as priorities evolve
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- At least four years of experience in an ecommerce administration, virtual assistant, or operations support role
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- Advanced proficiency in Microsoft Excel for data entry, formatting, and data cleaning
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- Practical experience preparing and editing product images using Canva, Photoroom, or AI tools
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- Proven experience utilising AI tools such as ChatGPT and Claude for everyday work efficiency
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- High level of attention to detail with a strong commitment to data accuracy
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- Excellent written English communication capabilities
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- Hardware setup meeting minimum specifications including an i5 or i7 10th-Gen processor, 16GB RAM, dual monitors, and high-speed internet with a backup connection
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Nice-to-Have Skills

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- Hands-on experience working directly with both Shopify and BigCommerce platforms
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- Previous experience making outbound business support calls
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- Demonstrated ability to create advanced workflows using AI design and research applications
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- Permanent work-from-home set-up
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- Dayshift (Australian Eastern Standard Time business hours)
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- Full-time job
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- HMO (STAFF only)
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- Annual leave
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- 13-month pay
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- With Government mandated benefits
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📌 Ecommerce Admin Support Assistant (New South Wales)
🏢 Virtual Staff 365
📍 New South Wales