Job Description

Hi! We're hipages, an ASX-listed tech company and Australia's #1 digital platform connecting households with trusted home improvement businesses. We're on a mission to transform the home improvement industry to build better lives for everyone.

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With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose. We're proud to be a certified Great Place to Work and WORK180's #1 Employer for Women. At hipages, you'll find real impact, career growth and a workplace where everyone belongs.

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About the Role

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Lead two squads driving full AI acceleration across hipages' customer operations. You'll own our Salesforce Agentforce platform and an AI Transformation squad already running a live voice AI agent in production, shipping new agents across voice, chat, email and back-office processes, with visibility all the way to our CRO, CFOO and CTO.

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Why Join Our Engineering Team?

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- Competitive salary, benefits, and everyday discounts
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- In-house Talent Development team to prioritise personal and career growth
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- Cross-functional collaboration
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- Hands-on learning opportunities and workshops for continuous upskilling
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How You Will Add Value

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- Own the AI agent portfolio: running Alex (Collections Voice AI) in production and shipping new agents across customer operations, both customer-facing and back-office.
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- Co-author the AI transformation roadmap with Product Managers and business stakeholders, then drive it through to execution.
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- Own the operational health of the Customer Operations platform, including Salesforce custodianship, risk, tech debt and architectural evolution.
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- Guide architecture across a hybrid estate of vendor platform and in-house products, making explicit configure-vs-customise-vs-build calls.
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- Set the engineering quality bar: CI/CD, testing, observability, security and release management and hold your teams accountable to it.
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- Partner with leaders across Service,



Sales and Finance to design solutions that lift operational efficiency and customer experience, translating between technical reality and business priority in both directions.
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- Lead and develop two high-performing squads with distinct operating modes, building a culture of feedback, learning and continuous improvement — and growing the technical leaders below you.
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About You

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- You've shipped AI into real operations: Agents, automation or ML workflows that changed how a business function runs — and know the gap between a demo and a production system a business depends on.
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- You're high-agency, outcome-focused and future-oriented, judging by outcomes rather than effort and pulling your organisation toward what great looks like.
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- You're a proven Engineering Manager of cross-functional product squads, comfortable owning rituals, performance, OKRs and delivery.
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- You're fluent in vendor-platform ecosystems: Salesforce preferred, or comparable enterprise platform depth.
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- You communicate with credibility across senior stakeholders, translating technical and business considerations both ways.
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- You bring a strong technical foundation — enough to earn the respect of senior engineers and make credible build/buy/defer calls.
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- Nice to have: Salesforce certifications, experience managing multiple teams with different operating modes, a background in marketplace or SaaS environments, and hands-on exposure to LLM/agentic tooling such as voice agents, RAG or evaluation frameworks.
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Life at hipages

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We're more than just a workplace. We're a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work,



our inclusive, supportive culture helps people thrive.

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You'll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it's why 85% of our team say their leader is great.

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And there's more:

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- Diverse, collaborative teams that love solving problems
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- Agile squads, hackathons, off-sites and roadshows
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- Extra leave for birthdays, volunteering, and more
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- Healthy snacks, continental breakfast and fresh fruit
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- Sydney CBD office near Town Hall and Gadigal Stations
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- Tailored growth support, mentoring and stretch projects
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- A vibrant social scene - we work hard and have fun doing it
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At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don't expect you to know everything - we care more about who you are as a person, a team member, and a leader. We're proud to be endorsed by WORK180 for supporting women's careers and we value diversity across culture, age, gender identity and sexual orientation.

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Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you'd be a great fit - even if you don't meet every requirement - we'd love to hear from you.

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We're also a Circle Back Initiative Employer, which means we commit to responding to every applicant.

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#LI-JL1 #LI-Hybrid

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- health_insurance
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- mental_health_support
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- wellness_program
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- pension_plan
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- stock_options_equity
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- performance_bonuses
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- tuition_reimbursement
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- paid_time_off_vacation_personal_days
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- sick_leave
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- parental_leave
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- flexible_work_hours
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- remote_work_hybrid_work_options
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- summer_fridays_compressed_workweeks
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- company_laptop_equipment
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- free_subsidized_meals
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- professional_development
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- employee_discounts
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- company_events_retreats
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#J-18808-Ljbffr

📌 Engineering Manager - CRM (New South Wales)
🏢 Nearheal(trading as Nearheal
📍 New South Wales