Job Description

Supplier Performance Support Coordinator

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Job Info

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- Job Identification 4464
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- Job Category Fee Earning
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- Posting Date 05/25/2026, 01:43 AM
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- Job Schedule Full time
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- Locations Level 9 - Crown Tower, Wollongong Central, 200 Crown Street, Wollongong, NSW, 2500, AU Level 12, 100 Wickham Street, Fortitude Valley, QLD, 4006, AU
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Job Description

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Why Join Us?

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- Join a global leader in claims management and restoration services
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- Long-term career development opportunities within Crawford
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- Exposure to supplier performance, analytics and stakeholder management
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- Cooperative and supportive team environment
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- Flexible working arrangements to support work-life balance
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About You

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You're a highly organised and analytical professional who enjoys working with data, identifying trends and building strong stakeholder relationships. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality outcomes.

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You might currently work in:

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- Supplier Support or Supplier Coordination
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- Account Support or Account Management
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- Insurance Administration or Operations
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- Claims Support or Service Delivery
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- Performance Reporting or Business Support
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We're looking for someone who:

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- Has experience within insurance or a related service-based environment
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- Demonstrates strong analytical and problem-solving capability
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- Has advanced attention to detail and reporting accuracy
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- Builds rapport quickly and communicates effectively with stakeholders
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- Is proficient in Microsoft Excel and Microsoft Word
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- Takes ownership and consistently delivers quality outcomes
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The Opportunity

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As a Supplier Performance Support Coordinator,



you will support the Supplier Performance team in delivering reporting, compliance, scorecards and supplier performance initiatives across Contractor Connection's national supplier network.

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Your responsibilities will include:

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- Support preparation and delivery of supplier scorecards and reporting
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- Analyse supplier performance data and identify trends and risks
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- Assist with supplier performance reviews and improvement plans
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- Track supplier outcomes against agreed performance measures
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- Produce operational reporting and Blueprint compliance reporting
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- Maintain supplier records and support data integrity
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- Assist with supplier escalations and stakeholder communications
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- Support service delivery against agreed SLAs and client standards
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- Build strong relationships with suppliers, adjusters and internal teams
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Requirements

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- Experience within the insurance industry
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- Experience in administration, support coordination or account support
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- Strong analytical and problem-solving skills
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- Advanced Microsoft Excel and Microsoft Word skills
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- Excellent communication and stakeholder management skills
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- Strong attention to detail and organisational skills
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- Knowledge of insurance builders and restoration contractors
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- Exposure to supplier performance, compliance or operational reporting
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- Experience working with service provider networks or supplier relationships
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Additional Information

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- Employment is subject to a national police check
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- Applicants must be Australian or New Zealand citizens or permanent residents
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- Crawford is committed to creating an inclusive workplace where all employees feel valued, respected and empowered to succeed
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📌 Supplier Performance Support Coordinator (Wollongong)
🏢 Crawco
📍 Wollongong