Job Description

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- Build and sustain strong customer relationships across a portfolio as the main point of contact
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- Identify growth opportunities and pursue new business leads through expansion and pricing optimisation initiatives
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- Collaborate with Sales, Operations and Category Management to execute strategic customer plans
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- Conduct business reviews, manage tenders and negotiate contracts
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- Monitor account performance using metrics and customer feedback such as NPS
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- Oversee the annual audit process, ensuring policy compliance and recovery of outstanding equipment fees
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- Lead initiatives to reduce transport costs and improve supply chain efficiency
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- Support customer sustainability initiatives and broader corporate social responsibility objectives
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Requirements

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- Experience in account management, customer service, inside sales or relationship-based roles, ideally in a B2B environment
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- Curious, consultative mindset focused on understanding customer needs
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- Confidence engaging customers with strong communication and relationship-building skills
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- Commercial awareness of how service, pricing and operational decisions affect customer outcomes
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- Strong organisation and prioritisation skills for managing multiple customer relationships
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- Comfort working with structure, big data and advanced systems
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- CRM experience preferred; Salesforce ideal but not essential
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- Desire to build a career within a large global organisation and openness to learning, feedback and progression
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- Full working rights in Australia required
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- Sponsorship is not available
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Core Competencies

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Demonstrates expertise in account management and customer relationship building, with a solid focus on identifying growth opportunities and optimizing pricing strategies. Proficient in using metrics and customer feedback to enhance account performance and drive supply chain efficiency.

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Highest-signal resume keywords

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- Account Management
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- Customer Relationship Building
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- CRM Experience
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- Commercial Awareness
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- Strong Communication Skills
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ATS Optimization Keywords

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Soft Skills

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- Curious Mindset
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- Consultative Approach
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- Strong Organisation Skills
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- Prioritisation Skills
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Industry Keywords

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- B2B Environment
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- Customer Service
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- Supply Chain Efficiency
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- Corporate Social Responsibility
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- NPS
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Tools & Technologies

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- Salesforce
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- Big Data Systems
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📌 Account Manager (Victoria)
🏢 Jobtailor
📍 Victoria